205 of 3,156 remote jobs

Featured, then newest · Page 2 of 9

Filters

Sr. PLM Platform Architect

Peloton

Hybrid — Woodinville, Washington · Precor Woodinville W4-Office

today

Senior Manager, Financial Systems & Reporting Transformation

Peloton

Hybrid — New York, New York · Headquarters - NY

today

Principal Product Marketing Manager

Calendly

today

Staff Technical Program Manager

Fivetran

Hybrid — Bengaluru, Karnataka, India, APAC · IND - Bengaluru

today

Senior Program Manager

Fivetran

Hybrid — Bengaluru, Karnataka, India, APAC · IND - Bengaluru

today

Staff Workday HRIS Technical Analyst

Checkr

Hybrid — San Francisco, California, United States · San Francisco

today

Staff Software Engineer, Screenings & Verifications

Checkr

Hybrid — Denver, Colorado, United States; San Francisco, California, United States · Denver

today

Sr. Marketing Associate, B2B

Betterment

Hybrid — Betterment HQ - New York City

today

Sr. Director, People Operations & Total Rewards

Betterment

Hybrid — Betterment HQ - New York City

today

Manager, B2B Marketing

Betterment

Hybrid — Betterment HQ - New York City

today

Software Engineer, AI Enablement

Tailscale

Canada · United Kingdom · United States

today

Senior Customer Engineer - LATAM

Mixpanel

Mexico City, Mexico (Hybrid) · Mexico · US

today

Delivery Engineer

Mixpanel

Singapore (Hybrid) · Singapore

today

Senior Customer Engineer - ANZ

Mixpanel

Sydney, Australia (Hybrid) · Sydney

today

Delivery Engineer, EMEA

Mixpanel

London, UK (Hybrid) · London

today

Commercial Counsel, APAC

Mixpanel

Singapore (Hybrid) · Singapore

today

Senior Customer Engineer - LATAM

Mixpanel

US · Mexico · US

today

Senior People Business Partner

Mixpanel

London, UK (Hybrid) · London

today

Account Manager

Sardine

North America · United States · Canada

today

Technical Program Manager

Sardine

North America · United States · Canada

today

Employee Programs

WorkOS

Hybrid — San Francisco

today

Show more · 155 left

Operations Enablement Manager

Affirm

Canada · USListed todayPosted by the employer Oct 27, 2026Listing ends Dec 28, 2026

Compensation: Unconfirmed
Location: Canada or United States
Fully remoteLimited to some areas; the listing says whichMore jobs: Canada More jobs: United States
Employment: Full-time
Category: Operations

Role skills

lean six sigma knowledge management ai project management change management training operational excellence ai agents

Apply on job-boards.greenhouse.ioExternal application — you finish on the employer's site.

Tailor my résumé Apply now

About the job

7 min read9 sections

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About Ops Enablement

The Operations Enablement team builds the capabilities required to deliver fast, accurate, and high-quality servicing experiences for Affirm’s customers and merchants—while identifying opportunities to eliminate the need for them to contact us in the first place. We partner across Operations, Product, Engineering, Vendor Management, Legal, and Compliance to ensure every agent is trained, equipped, and able to deliver measurable results from day one.

Operating across the full servicing lifecycle, we translate new products, policies, and business requirements into scalable operational capabilities. Our work includes designing training and operational readiness strategies, standing up new servicing experiences, defining and measuring interaction quality, and ensuring agents can quickly access the information they need to resolve issues correctly.

We use performance insights, customer contact drivers, quality trends, and agent feedback to identify capability gaps and their root causes. We then build the learning programs, quality frameworks, knowledge systems, processes, and tools needed to close those gaps—while helping our Product and Engineering partners address friction upstream rather than requiring agents to absorb it downstream. By owning the full journey—from operationalizing new products and policies to improving existing workflows—Operations Enablement turns complex change into consistent, compliant, and high-quality servicing at scale.

One Role, Multiple Teams

We are hiring multiple Manager roles across Affirm's Ops Enablement organization through this single job posting. Rather than interviewing for one specific team, candidates will go through a shared interview process designed to assess the core skills we look for across Ops Enablement.

If selected, we will work with you to determine the best team match based on your interests, experience, strengths, and current business needs. You will have the opportunity to learn more about our teams and share your preferences as you move through the process.

Potential team placements include

Customer Enablement: Owning and improving specific customer servicing experiences across multiple product offerings
Horizontal Enablement: Owning programs that touch multiple customer servicing experiences for specific product offerings

About the Role

As an Operations Enablement leader you will help to deliver scalable, compliant, and high-quality servicing experiences across our Operations organization. In this role, you will define and execute strategies that enable our servicing operations to grow efficiently while maintaining exceptional customer and merchant outcomes.

You will set the vision for operational readiness, ensuring that people, processes, and enablement systems evolve in lockstep with Affirm’s servicing strategy. As a senior member of the Operations Enablement team, you will own a portfolio of cross-functional initiatives aligned to strategic priorities—driving delivery across timelines, dependencies, and measurable business outcomes. You will define and execute servicing strategies by developing clear program roadmaps and execution plans and be responsible for planning, coordination, documentation, change management and measurement across assigned initiatives to ensure operational readiness and measurable outcomes

This role works closely with partners across Product, Engineering, Operations, Compliance, and external vendors to align priorities and ensure readiness for key business and regulatory changes. Serving as a connector between servicing strategy and day-to-day execution, you will translate strategy into scalable operational capabilities. We are looking for a hands-on, data-driven leader who thrives in complex, regulated environments and is passionate about building durable, high-quality servicing experiences at scale.

What You’ll Do

Own Program Performance: Lead complex cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities.
Define Program Roadmaps: Develop clear program roadmaps and execution plans, tracking progress against KPIs, timelines, budgets, dependencies, and risks.
Partner for Impact: Collaborate closely with senior leaders and cross-functional partners across Product, Engineering, and Operations to align priorities and deliver measurable business outcomes.
Drive Stakeholder Engagement: Establish strong stakeholder engagement and governance practices, delivering clear, polished, and executive-ready communications on program status, outcomes, risks, and impact.
Manage Risk & Issue Resolution: Proactively identify risks, issues, and dependencies; propose data-backed solutions; and drive resolution in partnership with stakeholders.
Lead Operational Excellence: Apply Lean Six Sigma methodologies to identify root causes, implement scalable improvements, and continuously raise the bar for quality, efficiency, and compliance.
Own Change End-to-End: Manage the full lifecycle of process and product changes—from design and implementation through change management, adoption, and measurement—ensuring meaningful impact for customers and the business.
Build Technical Resources: Collaborate with product and engineering teams to translate technical concepts into clear manuals and resources for both human and AI agents.
Elevate Knowledge Management : Architect and evolve our knowledge ecosystem (SOPs, job aids, learning platforms, AI-enabled knowledge tools), ensuring resources are accurate, engaging, and accessible at scale.
Translate Technical Concepts: Apply technical depth to plan, design, and create complex operational, instructional, and procedural content, translating technical concepts into clear resources for both human and AI agents.
Own Learning & Training Strategy : Oversee end-to-end design and delivery of training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through measurement and feedback loops.
Collaborate on Experience Improvements: Partner with Product and Engineering teams to deepen understanding of the current customer and agent experience and identify opportunities for workflow and experience optimization.
Expand Program Scope: Take on additional program and project management responsibilities as needed, developing working knowledge across adjacent domains to support evolving business needs.

What We Look For

7+ years of experience in program management or product operations, preferably within large-scale or global operations.
3+ years of experience at a fintech or financial institution, including 3+ years in a role that involves scaling operations and providing ongoing coaching and feedback to team members.
Subject matter expert on financial regulations such as UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, GDPR, among others. Have a deep understanding of dispute management rules, response codes, and recommended response data.
Certification in Six Sigma, Project Management or Design Thinking
Experience implementing and scaling knowledge management and training (Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools).
Demonstrated success leading large-scale, cross-functional initiatives with strong execution, stakeholder alignment, and measurable outcomes.
Strong skills in strategic planning, issue/risk management and cross-functional execution.
Excellent written and verbal communication with the ability to deliver polished, executive-ready updates and influence stakeholders.
Proficiency in process mapping and workflow analysis
Proven experience designing business processes that drive a positive end user experience, reduce business risk and increase overall workflow efficiency.
Experience building workflows within a regulatory environment.
Willingness to travel as needed to support team collaboration, operational priorities, and vendor or partner engagements.

Base Pay Grade - L Equity Grade - 5

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. [IF APPLICABLE] For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).

CAN base pay range per year: $128,000 - $188,000

Location - Remote Canada

This remote role is open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan.

#LI-Remote

Remote-first with flexibility built in

Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.

Benefits designed for you

Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:

Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.

We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.

For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

Role signals

Benefits: , , , ,

About Affirm

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compoundi…

205 of 3,156 remote jobs

Operations Enablement Manager

Sr. PLM Platform Architect

Senior Manager, Financial Systems & Reporting Transformation

Designer, Motion & Brand

Principal Product Marketing Manager

Staff Technical Program Manager

Senior Program Manager

Staff Workday HRIS Technical Analyst

Staff Software Engineer, Screenings & Verifications

Sr. Marketing Associate, B2B

Sr. Director, People Operations & Total Rewards

Manager, B2B Marketing

Software Engineer, AI Enablement

Senior Customer Engineer - LATAM

Delivery Engineer

Senior Customer Engineer - ANZ

Delivery Engineer, EMEA

Commercial Counsel, APAC

Senior Customer Engineer - LATAM

Senior People Business Partner

Account Manager

Technical Program Manager

Technical Program Manager

Growth Marketing Generalist

Employee Programs