Recover your account

1. Lost the mailbox? A passkey still gets in.

   Sign in with the passkey on any device it lives on, then change your email from your account. Sign in with a passkey →

2. Lost the device? A code still gets in.

   Codes go to your account’s address and never need a passkey. Once in, add a passkey on the device you have now. Get a code →

3. Lost both? A person gets you in.

   Write to hello@remotestake.com from the mailbox your account should move to, with what proves it is you: a purchase, a listing you posted or a search you watch, the device you last signed in from, when you joined. An operator compares your words with the record and moves the account to that address. Every earlier device, passkey and assistant is signed out or removed; your purchases, listings, watches and résumé stay exactly as they are. You never end up with a second account.

   Write to support

Both addresses are told when an account moves. If you ever receive such a notice and it was not you, reply to it at once.