Account Executive

Twilio is seeking an Account Executive 3 - New Business to lead prospecting, solution selling, and closing new business opportunities across Messaging, Voice, and Email products. This role is responsible for expanding Twilio's messaging business with mid-market and enterprise companies in the Financial Services vertical. New Business Account Executives are experts in the CPaaS ecosystem and Twilio's product offerings. The role is highly cross-functional, with deep integration with product management, carrier relations, finance, and solutions engineering teams.

• Drive new customer acquisition, assigned a quota for iACV (incremental Account Contract Value).
• Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio's messaging (e.g., SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice, and email solutions.
• Work with customers across assigned verticals (Financial Services) to understand their business and technical requirements, and match them to the capabilities of Twilio's communications API platform, designing a solution for their specific use cases.
• Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts.
• Use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects.
• Balance competing priorities and manage multiple projects and deals at the same time.
• Partner cross-functionally with sales, services, product, and finance to develop long-range territory strategies and sales plans.
• Act as the voice of the customer to Twilio's product and carrier relations teams.
• Demonstrate a strong understanding of the CPaaS industry, staying up to date on key industry initiatives and new capabilities.
• Generate and maintain an accurate pipeline and forecast utilizing Salesforce.
• Stay current with industry changes and collaborate with the team to learn and share best practices.

• 5+ years of full cycle sales experience, with a minimum of 1 year managing or leading quantitative highly analytical products or solutions for customers.
• Directly selling technical SaaS or CPaaS.
• Experience outbound prospecting into install base, greenfield prospecting into new accounts, and executing strong QBR strategy for territory penetration.
• Technical solutions selling experience working with real customers, listening to them, and solving problems.
• Comfortable working with business and highly technical leaders.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Demonstrated track record of managing business forecasts and financial models.
• Entrepreneurial mindset with appetite to define process and build programs.
• Record of delivering market driven results, especially to scale and enterprise customers.
• Excellent verbal and written communication skills (English).
• Bachelor's Degree or equivalent years of experience.

• Deep experience working with telecom companies, including CPaaS, SMS aggregators, carriers, or global communications platforms.
• Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security, or commodity trading.
• Software, SaaS, CPaaS, or PaaS selling experience.

This role is remote and based in the United States. Approximately 25% travel is anticipated to connect in-person with customers and teams.

Estimated pay ranges for this role (for candidates in certain locations):

• Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C.: $86,152 - $107,690
• New York, New Jersey, Washington State, or California (outside SF Bay Area): $90,936 - $113,670
• San Francisco Bay Area, California: $95,720 - $119,650

This role may be eligible for Twilio's equity plan and corporate bonus plan.