Account Manager

Warp is the AI-native Employee Management Platform for ambitious companies, offering HRIS, payroll, benefits, IT, tax compliance, and more on one AI-native platform. The company has raised $85M from investors including Battery Ventures, Sapphire Ventures, Peak XV, Sound Ventures, and Y Combinator.

We're hiring an Account Manager to own strategic customer relationships and drive measurable business outcomes across a portfolio of accounts. You'll ensure customers maximize value from our payroll and tax solutions while identifying opportunities for growth and expansion.

• Drive revenue across your book of business by owning retention, expansion, and growth.
• Hit and exceed a quarterly expansion target by taking deals from opportunity identification through signed contract.
• Run structured QBRs with customers to review health metrics, surface expansion opportunities, and advance active deals.
• Proactively identify churn risk through health monitoring and execute targeted interventions to protect gross retention.
• Develop a deep understanding of customer business needs to deliver consultative guidance that ties Warp's product suite to their operational goals.
• Collaborate cross-functionally with Support, Product, and Engineering to resolve complex issues and advocate for customer priorities.

• Minimum 2-3 years of new business sales or account management experience in a B2B organization.
• Proven track record managing a book of business and driving retention, expansion, and customer satisfaction.
• Strong business acumen with the ability to anticipate customer needs, identify growth opportunities, and tie product usage to business outcomes.
• Experience running executive-level business reviews and presenting data-driven recommendations.
• Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels.
• Highly organized, with the ability to prioritize strategically across a large portfolio while meeting targets.
• High adaptability and comfort with the pace and change of an early-stage startup.

• Background working with early-stage startup customers or in high-growth B2B SaaS.
• Experience building customer success processes and playbooks from the ground up.
• Track record of consistently exceeding retention and expansion targets.
• Technical aptitude with ability to quickly learn complex products.

• 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents.
• 401(k) Matching: Start investing in your future from day one.
• Flexible PTO: We offer uncapped flexible PTO.
• Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office.
• Catered Lunch Daily: Great food, every day, on us.
• Quarterly Offsites: Beautiful locations to connect as a team.

Warp is based in New York City, and most of our team works together in-office 5x per week.