AI Engagement Manager

Instacart is transforming the grocery industry, providing grocery delivery and household goods. This role is within the Enterprise AI Pod, a forward-deployed unit that takes the Instacart Intelligence Platform to market with B2B retail and CPG partners.

The AI Engagement Manager is the operational backbone of complex, multi-stakeholder AI engagements. This is an orchestration role, not commercial; success is measured by getting partners to value. You own the partner relationship from discovery through workflow adoption, hold the team accountable to delivery, and serve as the primary bridge between field execution and R&D.

• Own the full AI engagement arc from discovery to sustained adoption, serving as the external partner's single point of contact.
• Drive requirements and delivery precision, shaping engagement structure and tracking against it.
• Champion continuous quality by overseeing testing and feedback loops.
• Hold the R&D feedback loop, ensuring field learnings flow back and R&D delivers on roadmap commitments.
• Build playbooks to create scalable delivery frameworks.
• Own engagement economics, tracking cost structure and cost-to-deliver.

• 8+ years in technical project management, enterprise engagement management, or related field.
• Experience managing programs across the full software development lifecycle.
• Technical fluency to converse with partner engineering teams and understand AI/ML implementations.
• Experience building and maintaining engagement cost models.
• Exceptional communication, organizational, and time management skills.
• Proficiency in program management tools (Jira, Asana, Smartsheet), collaboration platforms (Confluence, Google Workspace), and presentation tools (PowerPoint, Google Slides).
• Bachelor's degree in Technology, Engineering, Business, or equivalent experience.
• Willingness to travel ~50% within North America.

• Experience managing AI, data platform, or systems integration deployments at enterprise scale.
• Background in retail tech, e-commerce, operations, or CPG.
• Familiarity with agentic AI platforms, LLM APIs, or RAG-based systems.
• Familiarity with CRM tools (Salesforce), BI platforms (Tableau, Looker, Power BI), and workshop tools (Miro, Lucidspark).
• PMP or equivalent credentials.

Base pay ranges vary by location: CA, NY, CT, NJ: $214,000—$226,000; WA: $205,000—$216,500; OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $196,000—$207,000; All other states: $178,000—$188,000. Eligible for new hire equity grant and annual refresh grants.

Apply via the provided link.