Applied AI Specialist, Commercial Customer Success
Samsara- Base salary
- $106k–$160k Published base salary range
- Location
- Remote - US (not eligible in SF Bay, NYC, or DC Metro Areas) Remote eligibility
- Employment
- Full-time Mid-level
About the job
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations to harness IoT data to improve safety, efficiency, and sustainability. The Commercial Customer Success team supports hundreds of customers who depend on the platform daily. This role is an embedded AI Specialist who will design, build, test, deploy, and maintain agentic solutions that power the team's next chapter.
Responsibilities
- Design agent architectures, write prompts, integrate with external systems (Salesforce, Samsara platform, Customer Success tools), and write clean Python code.
- Define success criteria and evaluation frameworks, build automated test suites.
- Own deployment, versioning, and rollback plans for every agent.
- Monitor agent performance in production (accuracy, latency, failure rates, customer outcomes).
- Maintain and iterate on agents as product and playbooks evolve.
Minimum requirements
- 3+ years of software engineering or technical experience, with at least 1 year working hands-on with LLMs or AI agents in a production environment.
- Python proficiency and a track record of connecting AI to external systems: CRMs, APIs, customer data, and operational tools.
- Discipline to define success before building, with an eval framework.
- Genuine curiosity about Customer Success workflows and intellectual honesty about AI capabilities.
- Experience in a B2B SaaS environment.
Ideal candidate: Direct experience with Anthropic Claude or similar LLM APIs, background with Customer Success or Revenue Operations, experience building regression test suites or eval frameworks for non-deterministic AI systems, familiarity with Salesforce, Gainsight, or similar platforms.
Compensation: Annual base salary range $105,910—$160,200 USD. Total rewards include performance-based bonus/variable pay, equity (for eligible roles), professional development stipend, comprehensive health and parental leave plans.
Location: Remote - US, excluding San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
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