Associate Technical Services Engineer II

MongoDB Technical Services Engineers combine technical expertise, structured problem solving, and exceptional customer service to help customers build and operate reliable MongoDB applications and deployments. The team supports the MongoDB ecosystem—including the database server, drivers, Atlas, Cloud Manager, Compass, and related services. Engineers work directly with customers to understand complex technical challenges, identify root causes, and provide practical solutions for large-scale, data intensive environments.

• Work alongside MongoDB's largest customers to solve complex challenges, resolving questions on architecture, performance, recovery, security, and more.
• Serve as an expert resource on best practices for running MongoDB at scale.
• Advocate for customers' needs, interfacing with product management and development teams on their behalf.
• Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

• Strong technical experience in one or more of: systems administration, distributed systems, network administration, database architecture and administration, application architecture, data architecture and design, performance tuning and benchmarking.
• Bonus: experience in Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, PHP, or Perl.
• Operations background preferred: experience administering large-scale production environments, including hardware, operating systems (e.g., Linux, Windows), networks (including firewalls and load balancers), and cloud-based resources (e.g., AWS, Azure, Google Cloud Platform).
• Excellent communication skills, both written and verbal.
• Genuine desire to help people.
• Strong diagnostic and troubleshooting skills.
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time.
• Desire and ability to rapidly learn new technical skills.
• Strong teamwork and good judgment to know when to seek help.

Base salary range for this role in Canada: $94,000—$130,000 CAD. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings.

This role is based in Toronto and follows a hybrid working model, with a minimum expectation of three days per week in the office. Office location: 333 Bay St., Suite 1400, Toronto, ON M5H 2R2, Canada.