Associate Technical Services Engineer II

MongoDB Technical Services Engineers combine technical expertise, structured problem solving, and exceptional customer service to help customers build and operate reliable MongoDB applications and deployments. The team supports the MongoDB ecosystem—including the database server, drivers, Atlas, Cloud Manager, Compass, and related services. Engineers work directly with customers to understand complex technical challenges, identify root causes, and provide practical solutions for largescale, data intensive environments. Success in this role requires sound judgment, clear communication, initiative, collaboration, and a genuine desire to help others.

This role is based in Toronto and follows a hybrid working model, with a minimum expectation of three days per week in the office. Office location: 333 Bay St., Suite 1400, Toronto, ON M5H 2R2, Canada.

• Work alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between.
• Be an expert resource on best practices in running MongoDB at scale, whatever that scale may be.
• Be an advocate for customers' needs - interfacing with our product management and development teams on their behalf.
• Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

The ideal candidates should have strong technical experience in one (or more) of the following areas: Systems administration, Distributed systems, Network Administration, Database architecture and administration, Application Architecture, Data architecture and design, Performance tuning and benchmarking.

Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl. If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).

It’s crucial for every candidate that they can check off all of these boxes: Excellent communication skills, both written and verbal; Genuine desire to help people; Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills; Ability to think on your feet, remain calm under pressure and solve problems in real-time; Desire and ability to rapidly learn a wide variety of new technical skills; Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help.

MongoDB’s base salary range for this role in Canada is: $82,000—$130,000 CAD. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada.

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req. ID: 3273563161. AI is used to review applications based on job-related criteria and does not replace human decision-making. The hiring team decide who moves forward.