Cloud Operations Engineer (2nd Shift, Weekend)

MongoDB is the next-generation database that helps businesses transform their industries by harnessing the power of data. MongoDB Atlas is the premier multi-cloud database-as-a-service built and operated by the makers of MongoDB.

As a Cloud Operations Engineer, you will help ensure the success of our Atlas customers, whether they are early startups or large multinational companies. You will be one of the founding members of a 24/7/365 global cloud operations team, responsible for day-to-day duties such as creating and monitoring systems alert dashboards, reviewing critical event and system logs, accessing customer instances, and performing server administration duties including performance troubleshooting.

• Coordinate with a global team of Cloud Operations Engineers to ensure uptime guarantees to Atlas customers.
• Help scale the worldwide Cloud Operations Engineering team with strategic implementation of new processes and tools.
• Assist in scoping, designing, and deploying systems that reduce Mean Time to Resolve for customer incidents.
• Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in proactive resolution.
• Automate routine monitoring and troubleshooting tasks.
• Diagnose live incidents, differentiate between platform issues versus usage issues, and take next steps toward resolution.
• Cooperate with product management and cloud engineering organizations to identify areas for improvement.
• Inform executive leadership and escalation management personnel of major outages.
• Coordinate and participate in a weekly on-call rotation.

• At least 2 years of experience as an on-call DevOps, SRE, or Cloud Operations engineer.
• Expertise with Linux system administration, configuration, and troubleshooting.
• Experience in monitoring, system performance data collection and analysis, and reporting.
• Expertise with networking technologies like DNS, TCP/IP, etc.
• Knowledge of database operations and concepts.
• Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g., GCP, Azure).
• Capability to write small programs/scripts to solve short-term systems problems.
• A CS/CE degree or equivalent experience.
• At least 1 of the following programming languages: Java, Go, Python, JavaScript.
• Be a U.S. citizen or U.S. national. Due to FedRAMP access requirements, work must be performed on U.S. soil.
• Willingness to participate in pager duty rotations during nights, weekends, and holidays (approximately one out of every six weeks).
• Willingness to work 2nd shift weekend hours (3pm - 12am EST; Saturday - Wednesday).

• MongoDB
• Splunk
• Kubernetes

Base salary range for this role in the U.S. is $90,000—$176,000 USD. Benefits include competitive salary, equity, pension, health insurance, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, and health benefits offerings.