Community & Executive Escalations Program Manager

Anthropic is seeking an experienced Program Manager to be a founding member of a new pillar of our Operations organization: Community & Executive Escalations. This role is the front line of how Anthropic protects its reputation when high-stakes user issues surface on social media or arrive through executive channels. You'll monitor public conversations, triage incoming escalations, open and manage incidents, and run them to resolution alongside cross-functional partners.

• Own incidents and executive escalations end-to-end during coverage hours
• Actively monitor public social channels for brand mentions, surfacing potential escalations and triaging them
• Communicate crisply with internal stakeholders, brief executives, and keep incident channels current
• Write clear post-incident reports and help iterate on playbooks, response templates, and SOPs
• Spot patterns across escalations and surface them to the right partners

• 6+ years of experience in community operations, trust & safety, escalations, customer support escalations, or related front-line operations role
• Direct, hands-on experience running incidents or escalations
• Excellent judgment under pressure and sharp written communication
• Comfort coordinating across functions in real time and influencing partners without positional authority
• Familiarity with social listening tooling and an instinct for how issues spread across public social platforms
• Pattern-detection mindset and comfort with ambiguity

Annual Salary: $210,000—$260,000 USD

Anthropic offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. Visa sponsorship: We do sponsor visas!

Anthropic is a public benefit corporation headquartered in San Francisco.