Compliance Operations Specialist

At Twilio, our mission is to power the future of communications. In this role you will be monitoring the use of Twilio products, voice, SMS and KYC, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. You will also ensure that all traffic is following Twilio’s Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone passionate about preventing fraud and abuse, with intermediate to advanced research and investigation skills.

• Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and become a subject matter expert in compliance investigations.
• Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics, minimizing false positives.
• Identify trends, root cause gaps and recommend preventative solutions.
• Use call detail records & aggregate traffic data to identify patterns and trends.
• Resolve urgent issues impacting businesses, carriers and consumers worldwide.
• Use Twilio’s tools and investigative powers to detect and prevent non-compliant activity.
• Provide support for customers by email.

• Willingness to work a non-traditional schedule (Tue-Sat), holidays may be required.
• 1-2 years experience in KYC, fraud, abuse or compliance in ecommerce, FinTech, or telecommunications.
• Experience in a fast paced, ambiguous environment with a strong bias for action.
• Empathetic and love working with customers and carriers, backed with data.
• Detail-oriented with good organizational skills and comfortable with ambiguity.
• Above average written and verbal communication skills.
• Willing to collaborate with communications partners and industry players.
• Good time management and organizational skills, comfortable under pressure.

• Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools.
• Basic understanding of APIs and related technologies.
• Background in telecommunications is desired.

This role will be based in Estonia (remote position). Shift time: Tue-Sat 9am-6pm. Travel may be required occasionally for project or team in-person meetings.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Base Salary Range: €23,680.00 - €29,600.00