Connectivity Partner Manager

Airbnb is seeking an experienced Connectivity Partner Manager to join the Global Hotels Connectivity team. This role is responsible for owning the health and growth of Airbnb's network of connectivity providers, including channel managers, property management systems (PMS), central reservation systems (CRS), and other integration partners. The team operates with an entrepreneurial spirit, focusing on delivering a smooth hotel booking experience for guests and helping hotels drive incremental bookings.

• Own end-to-end connection performance across a network of connectivity partners, delivering day-to-day support through scaled programs.
• Build deep knowledge of technical integrations across PMS, CRS, and Channel Managers to provide targeted partner support.
• Use data to identify strategic opportunities and drive growth.
• Own scaled communications to all partners on feature updates, mandatory API changes, and deprecations, with clear timelines and next steps.
• Educate partners on product updates and share partner feedback with internal stakeholders.
• Troubleshoot partner technical issues to ensure performance.
• Develop and maintain technical partner resources that support field teams to self-serve.
• Represent Airbnb at external meetings and industry events, engaging with connectivity and hotel partners.
• Work with the team to design and manage projects that support commercial goals.

• 6+ years of experience in a Connectivity Partner Manager or Technical Partner Manager role within a global technology or hospitality tech company.
• Strong understanding of hospitality/travel software; PMS, CRS, Channel Managers.
• Proficiency in SQL, Looker, and Excel. Tableau, Asana, Jira, and Salesforce experience preferred.
• Solid technical troubleshooting skills and project management experience.
• Excellent communication and presentation abilities.
• Effective time management and ability to prioritize in a fast-paced environment.
• Strong quantitative skills with a proven ability to leverage data in decision-making.
• Adaptability to shifting priorities, projects, and deadlines.

Base pay range: $111,000—$123,000 USD. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Due to the nature of this position, the successful applicant will need to be based in EST time zone to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Apply via the Airbnb careers page. For disability accommodations, contact reasonableaccommodations@airbnb.com.