Customer Activation Manager

Ramp is building smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. They automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. Ramp hires people with high agency and high urgency, looking for slope over intercept.

Customer Activation Managers at Ramp strive to deliver value to customers and revenue for the business by implementing Ramp’s products for newly closed customers. This role combines strategy, operational leadership, and management of onboarding projects to ensure that new customers realize value from Ramp’s platform quickly and effectively.

• Ensure fast, thorough, and complete onboarding of new Ramp customers by partnering with Commercial Account Managers to educate new customers on Ramp’s functionality and best practices.
• Work with new customers to deeply understand their current workflow, pain points, and obstacles to full rollout.
• Drive revenue by ensuring no unnecessary delays in the implementation process and continuing to sell the customer on why implementing Ramp is a high-value initiative.
• Become an expert in the full range of integration and configuration options for Ramp’s suite of products.
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized.
• Balance and own multiple priorities and tasks supporting implementation, follow-up, and proactive outreach.
• Participate in hiring decisions, including interviewing, selection, and onboarding of new team members.
• Develop and maintain policies, procedures, and best practices for implementation processes and customer onboarding workflows.

• Minimum 3 years of experience in customer success, account management, or product operations in a B2B organization.
• Exceptional project management and time management skills.
• Excellent verbal and written communication skills.
• Desire to learn the product inside out and understand why Ramp was built the way it was, and know how to communicate this effectively.
• Proven track record of exceeding quota and/or outperforming key target metrics.
• Ability to anticipate customers’ needs and position product solutions accordingly.
• High adaptability and ability to thrive in a fast-paced environment.

• Bachelor’s degree from an accredited university.
• Experience with Accounting Software (e.g., Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA).
• Experience with financial services sales.
• Experience at a high-growth startup.

Compensation: The listed range is the total OTE with a 70/30 base to commission split. For SF/NY: $107,900 – $148,400; for Nationwide: $97,100 – $133,550. Offers equity and commission.

Benefits available to all full-time Ramp employees (Global): Flexible PTO, centralized home-office equipment ordering, health and wellness stipend, budget for intra-office travel, weekly coffee stipend. US-specific: 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents; One Medical annual membership; 401(k) including employer match; Fertility HRA (up to $10,000 per year); parental leave up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay; pet insurance; in-office perks; relocation expense coverage to NYC or SF. Canada-specific: group medical, dental, and vision coverage through Sun Life; life, AD&D, and disability coverage; fertility drug coverage (up to $4,000 lifetime); group retirement plan with employer match (RRSP + DPSP); parental leave as above; Employee Assistance Program and virtual care. UK-specific: private medical insurance through Freedom Elite; virtual GP and at-home care; workplace pension through Penfold with salary sacrifice option; parental leave as above.

If you are being referred for the role, please contact that person to apply on your behalf. Otherwise, apply via the provided application link.