Customer Engineer

Mixpanel is a leading product intelligence and analytics platform trusted by over 29,000 companies. It combines analytics with AI to help teams understand user behavior and make data-driven decisions.

The Customer Engineer owns the pre-sales technical journey, from discovery and technical fit assessment through competitive positioning, demo, and POC. You will partner with Account Executives on deal strategy and return post-sale for cross-sell and strategic expansion requiring new technical evaluation.

• Lead technical discovery, establishing the prospect's business challenges, technical environment, and qualification before committing to a POC.
• Design and deliver tailored, research-backed demos that connect Mixpanel's capabilities to the prospect's specific business outcomes.
• Establish technical fit — confirm the prospect's stack is a match and scope what a meaningful proof requires before the POC begins.
• Own competitive technical positioning — be the definitive answer to why Mixpanel over Amplitude, PostHog, and warehouse-native alternatives.
• Run tightly structured POCs with defined success criteria, a named focus metric, and a handoff package the Delivery Engineer can execute from immediately.
• Return post-sale for cross-sell and strategic expansion requiring a new technical evaluation on a new surface or product.
• Partner with Account Executives on deal strategy, technical objection handling, and expansion planning.
• Stay close to Delivery Engineers to understand production realities — your POCs should reflect what actually works in production.

• 2–4+ years of experience in Solutions Engineering, Sales Engineering, or a technical pre-sales role at a B2B SaaS company.
• Technical foundation in data analytics, event tracking, APIs, data warehouses, or adjacent domains.
• Commercial instinct — you understand that your job is to win deals and you orient your work accordingly.
• Demonstrated ability to run structured POCs with defined success criteria and measurable outcomes.
• Clear, compelling communication to technical and non-technical audiences.
• Competitive knowledge of the analytics landscape, or the ability to build it quickly.

Total target cash compensation (TTCC) ranges from $132,500 to $179,500 USD, including base and variable compensation. Eligible for equity consideration and benefits including medical, vision, and dental insurance. Additional benefits include mental wellness benefit, generous vacation policy, enhanced parental leave, volunteer time off, 401(K), wellness benefit, and holiday break.