Customer Marketing Manager, Industries

Anthropic is a public benefit corporation headquartered in San Francisco, focused on creating reliable, interpretable, and steerable AI systems. We are seeking an experienced Customer Marketer to build customer stories across industries using Claude.

• Own customer storytelling for a subset of the Industries portfolio, from story identification through creation, approval, and distribution.
• Identify and prioritize new verticals where customer proof points will accelerate adoption.
• Build a bench of referenceable customers and stories in industries where Claude is newly landing.
• Build and nurture relationships with customer executives and champions to foster authentic advocacy.
• Partner with Sales and account teams to develop account-level advocacy plans.
• Work closely with Communications to shape and time customer announcements.
• Work with brand and creative team on customer video series and other creative moments.

• Excellent written and verbal storytelling abilities, proven through technical customer stories that drove business results.
• Experience building lasting relationships with technical executives and business leaders at large enterprises.
• Track record of guiding customers from early success to public advocacy, navigating approvals and legal review.
• Experience partnering with Communications or PR teams.
• Track record of creating content in multiple formats (text, video, events).
• Data-driven approach to measuring program impact.
• Ability to manage multiple priorities.
• Strategic mindset with strong execution.
• History of collaboration across Sales, Product, and Communications.

• 6+ years of experience in customer marketing or advocacy, ideally in B2B SaaS or enterprise technology.
• Experience marketing to enterprises in traditional industries (manufacturing, energy, retail, media, travel).
• Experience standing up customer marketing programs in new markets.
• Track record of customer advisory board and executive event programming.
• Experience building customer loyalty or community programs.

Annual salary is $255,000 USD. The company offers competitive compensation and benefits, including optional equity donation matching, generous vacation and parental leave, flexible working hours, and a collaborative office space.

This is a hybrid role. Staff are expected to be in one of Anthropic's offices at least 25% of the time, and this role specifically requires working from the San Francisco or New York office at least once a month. Up to 40% travel is required for events and customer engagements.

Anthropic sponsors visas and will make every reasonable effort to obtain one for successful candidates.