Customer Solutions Architect

As a Customer Solutions Architect, you will help current customers gain the most value from their dbt Cloud deployment, in partnership with the Sales Director and Solutions Architect on the account. You will monitor an existing book of business, lead technical discussions with customers, uncover new data challenges, and showcase how dbt Cloud can address their needs through live demos and technical workshops. Your end goal will be to drive customer satisfaction, resulting in renewal and expansion among existing customers. Internally, you will act as the voice of the customer to ensure that we continue to build product that solves real problems, and be an integral part of the early Customer Solutions Architect team as we build out our processes and playbooks.

• Manage a portfolio of Commercial or Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for expansion and churn or contraction risks.
• Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders, understanding their analytics needs and use cases to determine where dbt Cloud can help.
• Increase the value customers obtain from dbt Cloud through educating your customer base on new and existing products and features.
• Collaborate closely with Sales Directors and Solutions Architects on your accounts, providing strategic input on the customer lifecycle and renewals processes.
• Be the voice of the customer in product discussions, participate in cross-functional activities, and contribute to the knowledge loop to improve processes and assets.
• Create and deliver external-facing content through live events, blog posts, recorded tutorials, or other content.

• 2+ years of experience in a post-sales role, such as a technical account manager or CSE.
• A solid technical background with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency.
• High degree of comfort presenting to various stakeholders, ideally with experience in an externally facing role.
• Ability to operate in an ambiguous and fast-paced environment.
• Desire to be part of a team and work with Sales Directors and Solutions Architects.
• Openness to travel to external and internal events.

• Bonus points for dbt certification, prior dbt experience.
• Basic Python competency and advanced SQL knowledge.
• Experience with ancillary tools, managing data infrastructure, APIs, etc.

Pay Range: $135,000—$153,000 USD; OTE: $150,000—$170,000 USD. Benefits include unlimited vacation time, 401k plan with 3% guaranteed company contribution, comprehensive healthcare coverage, generous paid parental leave, flexible stipends for cell phone & internet, learning & development, and office space. Additional perks include 100% employer-paid medical insurance, RSU stock grants, professional development, and mental health support.

Apply through the Fivetran careers page. For accommodations, submit a request via the provided form.