Customer Success Manager

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet.

• Lead post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive.
• Support account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success.
• Cultivate relationships with senior executives in various departments, such as business, product, engineering, finance, and IT.
• Evangelize Stripe's customer success stories, as well as its systems and processes.
• Articulate and drive customer use cases, value, and expansion while maintaining a trusted advisor status.
• Serve as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.

• 8 years of experience in a client-facing role, managing relationships with large, global organizations.
• 8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products.
• 8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities.
• 8 years of experience monitoring and managing client’s technical experience and engagement experience.
• 8 years of experience working with account teams to identify, track and mitigate clients at risk of churning.
• 4 years of experience billing technical and functional landscape.
• 4 years of experience advising clients on their subscription and invoicing requirements.

Salary: $208,021 - $225,300/yr. This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary. Additional benefits may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

40 hrs/week. 50% telecommuting permitted. 15% domestic travel for visiting users for onsite and business reviews at their offices. Multiple positions available.