Customer Success Manager

Anthropic is seeking a Customer Success Manager to drive AI adoption across a small number of strategic accounts in our Enterprise Tech segment. You will serve as a trusted advisor, helping customers harness the full potential of Claude capabilities including API, Claude Code, and Cowork. You will work with a book of global technology leaders to actively deploy AI and reshape the technology landscape.

• Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion.
• Own customer operations across the lifecycle of each account, maintaining a structured operational assessment (customer readiness, operational health, strategic alignment, enablement strategy, adoption intelligence) that grounds comprehensive account and success plans and Executive Business Reviews.
• Become an expert in Anthropic's products across API, Claude Code, and Cowork, understanding the technical nuances and best practices for each to guide customers to the right solutions.
• Leverage deep knowledge of each customer and patterns across other Tech accounts to proactively drive consumption planning and the value story behind it, developing credible ROI hypotheses and quantifying outcomes.
• Monitor usage patterns and identify optimization opportunities across Claude surface areas (API, Claude Code, Cowork) to drive full value from contracted commitments.
• Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products, and engaging Product PMs.
• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement.
• Ruthlessly prioritize across the account's many business units and workstreams, building programmatic, repeatable motions.

• 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
• Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at the exec level—ideally including high-growth and established tech companies.
• You understand what it means to lead organization-wide change or adoption programs (multiple functions, hundreds of users) for a product that requires C-suite sponsorship.
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders—from developers and product managers to executives and end users.
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes.
• Cross-functional collaborator who represents the customer in a positive, proactive manner.
• Passion for AI and interest in responsible development of advanced systems. You have built with Claude Code, automating your own workflows with agents, skills, and tooling.
• A knack for bringing order to chaos and an enthusiastic 'roll up your sleeves' mentality.

Annual Salary: $265,000—$320,000 USD (OTE range includes sales commissions/bonuses target and base salary).

Anthropic offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space.

Apply via the provided Greenhouse link. Anthropic encourages candidates to apply even if they do not meet every qualification.