Customer Success Manager

As a Senior Strategic Customer Success Manager at Samsara, you will partner with our largest, most complex customers to drive multi-year initiatives that transform their physical operations. You will act as a transformation partner, driving executive alignment and influencing long-term customer roadmaps. This is the first person in this role, so you will help build and define it, partnering with Customer Outcomes leaders to create scalable content and processes. The role is cross-functional, working with Product, Support, Sales, and Finance.

• Strategically lead our largest and most complex customers, including global and strategic engagements.
• Ensure customers increase safety, efficiency, and sustainability using our IoT platform.
• Compose joint success plans with customers, outlining objectives, metrics, and timelines.
• Orchestrate executive business reviews with customer decision-makers and our executive leadership.
• Conduct workshops to understand customer operations and recommend workflow changes.
• Deeply understand the Samsara platform and explain its capabilities to various industries.
• Partner with cross-functional teams to drive progress on customer requests.
• Build and scale this role's capabilities and mentor the wider Customer Success team.

• 10+ years of work experience, with most recent experience in senior Strategic Customer Success, account management, or strategic consulting.
• Experience supporting Enterprise SaaS and/or Fortune 500 companies.
• Strong priority management and high emotional intelligence.
• Experience consulting on enterprise transformation programs with cross-functional stakeholders.
• Demonstrated ability to present to and influence C-level audiences.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Proven track record of building trust and driving change with a wide variety of stakeholders.
• Strong bias for action and high standards.
• Bachelor's degree from a 4-year institution.
• Customer travel expected up to 25-40%.

• Deep industry expertise in physical operations and operational workflow redesign.
• Experience designing customer value frameworks and multi-year operational transformation roadmaps.
• Proficiency in advanced data analysis for value quantification and outcome measurement.
• Master's degree in Business, Engineering, or related discipline.

Annual OTE salary range: $125,902—$190,440 USD. Samsara offers above-market total compensation including base salary, performance-based bonus/variable pay, and equity for eligible roles. Additional benefits include a professional development stipend, comprehensive health and parental leave plans, and a flexible remote model.

Apply through the Samsara careers page. For accommodations, email accessibleinterviewing@samsara.com.