Data Center Operations Lead - Partner Site Operations

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We are a growing team of researchers, engineers, policy experts, and business leaders building beneficial AI systems.

Anthropic's Data Center Operations (DCO) team ensures compute fleet availability through hardware and IT operations. This role manages the interface between Anthropic and the strategic site operations partner at partner-operated sites, owning site outcomes including deployment velocity, availability, and incident response. You will define operational processes, quality gates, and governance rhythms, and build the playbook for partner-operated sites.

• Operational outcomes: site availability, deployment milestones, repair turnaround, verified with independent data.
• Vendor direction: set daily/weekly priorities, lead operating cadence (standups, business reviews).
• Process definition: author/improve procedures for deployment, break-fix, change management, security, EHS compliance.
• Performance management: track vendor performance against SLAs and staffing commitments, drive corrective actions.
• Incident response and on-call: participate in on-call rotation, serve as Incident Commander for site incidents.
• Internal interface: translate engineering requirements into vendor direction, communicate site constraints/risks to leadership.

• Have 8+ years in data center operations (hardware, IT infrastructure, or critical facilities) as manager/technical lead, including accountability for production availability.
• Have managed vendors, MSPs, or contract workforces to measurable outcomes (SOWs, SLAs, operational reviews, corrective action).
• Carry hands-on technical depth in server, network, and rack-level infrastructure.
• Have built or substantially improved operational processes.
• Have served in incident command or lead-responder role.
• Can support non-standard hours, including on-call rotation and availability during deployment surges and maintenance windows.
• Bachelor's degree in relevant domain or equivalent practical experience.

• Experience with third-party colocation providers or partner-operated sites.
• Experience standing up operations at a new site or data hall.
• Experience with GPU/accelerator or high-density liquid-cooled infrastructure.
• Familiarity with multi-vendor sites.
• Experience leading projects across teams.
• Background in incident management frameworks, contract/SLA design, or EHS programs.

Annual Salary: $320,000—$405,000 USD

Remote-Friendly (Travel Required) | San Francisco, CA. Location-based hybrid policy: all staff expected in office at least 25% of the time.

We do sponsor visas and will make every reasonable effort to get you a visa if we make an offer.