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Delivery Solutions Architect

Databricks
Remote - California, Oregon, or WashingtonUpdated 34d ago
Total compensation
$180k–$248k
Published total compensation range · Top quartile for Customer Success (175 listings)
Location
Remote - California, Oregon, or Washington
Remote eligibility
Employment
Full-time
Mid-level
Role family
Customer Success
AI / ML
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About the job

Role Overview

As a Delivery Solutions Architect (DSA) at Databricks, you will collaborate with sales and field engineering teams to accelerate adoption and growth of the Databricks platform. You will be the post-sale technical lead across all Databricks products, driving customer success and maximizing return on investment. This is a hybrid technical and commercial role, reporting to a DSA Manager within the Field Engineering organization.

Responsibilities

  • Lead the post-technical win technical account strategy and execution plan for Databricks use cases within strategic accounts.
  • Be the accountable technical leader for specific use cases and customers, driving onboarding, enablement, success, go-live, and healthy consumption.
  • Serve as the first contact for technical issues related to production/go-live status of agreed use cases.
  • Leverage Shared Services, User Education, Onboarding/Technical Services, and Support resources, escalating to expert-level technical experts as needed.
  • Create and execute a point-of-view on accelerating key use cases into production, coordinating with Professional Services on engagement proposals.
  • Navigate Databricks Product and Engineering teams for new innovations, private previews, and upgrade needs.
  • Develop an execution plan covering all customer-facing technical roles and teams, including use case progression, enablement, product adoption, organic needs, and governance.
  • Provide internal and external updates, including KPI reporting on usage and customer health.

Qualifications

  • 5+ years of experience accountable for technical project/program delivery in Data and AI, contributing to technical debate and design choices.
  • Programming experience in Python, SQL, or Scala.
  • Experience in customer-facing pre-sales, technical architecture, customer success, or consulting.
  • Understanding of solution architecture related to distributed data systems.
  • Ability to attribute business value and outcomes to project deliverables.
  • Technical program/project management including account, stakeholder, and resource management accountability.
  • Experience resolving complex escalations with senior customer executives.
  • Experience conducting open-ended discovery workshops, creating strategic roadmaps, and managing complex programs.
  • Track record of overachievement against quota or similar targets.
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience.
  • Can travel up to 30% when needed.

Compensation & Benefits

Local Pay Range: $180,000—$247,500 USD. Total compensation may include annual performance bonus, equity, and benefits. Databricks offers comprehensive benefits and perks; specific details vary by region.

Skills & tags

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