Employee Relations Partner

Gusto is on a mission to grow the small business economy, handling payroll, health insurance, 401(k)s, and HR for over 500,000 small businesses nationwide. With teams in Denver, San Francisco, and New York, Gusto is building a workplace that reflects the people it serves. All full-time employees receive competitive base pay, benefits, and equity (RSUs).

As an Employee Relations Partner, you will serve as a trusted advisor and strategic partner to frontline managers and skip-levels, focusing on navigating complex, high-stakes employee matters. You'll partner with Legal, People Partners, and business leadership to resolve sensitive workplace issues and high-risk performance cases, fostering a culture of performance enablement, inclusivity, and respect.

• Manage all aspects of addressing employee concerns, workplace conflict resolution, and promoting a harmonious and inclusive work environment through investigations, developing disciplinary action plans, and mediating conversations.
• Coach and support managers in setting clear performance expectations, providing regular feedback, and addressing development needs.
• Facilitate implementation of performance management plans and offboarding.
• Maintain up-to-date knowledge of HR regulations and ensure managers' adherence to Gusto policies and legal requirements.
• Partner closely with Legal and People Partners to assess organizational risk and determine appropriate courses of action on escalated cases.
• Navigate ambiguous, high-stakes employee situations with sound judgment, balancing employee experience with business and legal risk.
• Maintain thorough and legally defensible documentation across all ER cases.
• Identify patterns across cases and surface systemic risks to People leadership.

• Proven experience in HR, with minimum 2-4 years in an Employee Relations or HR Business Partner role.
• Demonstrated experience handling complex, sensitive ER matters with discretion, sound judgment, and composure under pressure.
• Ability to hold multiple stakeholder interests simultaneously while keeping fairness and equity at the center.
• Track record of cross-functional collaboration with Legal teams on escalated employee issues.
• Exceptional knowledge of HR best practices, employment laws, and industry trends.
• Strong coaching and mentoring skills.
• Excellent communication and interpersonal abilities.
• Demonstrated analytical skills to interpret ER metrics and propose actionable insights.

• Formal education or training in interpersonal communication skills such as facilitated conversation or mediations, non-violent communication, counseling, coaching, etc.
• Experience working in a globally distributed company.

Cash compensation: $88,000 - $98,000 per year in Denver; $105,000 - $118,000 per year for San Francisco & New York. Final offers may vary based on location, experience, and expertise. All full-time employees receive competitive base pay, benefits, and equity (RSUs).

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees based in those locations are expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Apply through the provided Greenhouse link.