Engagement Manager

Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter.

Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business.

At Neo4j, we have always strived to help the world make sense of data.  

As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.

Job Title: Engagement Manager

Role Overview: The Engagement Manager leads the implementation of Neo4j technology solutions using traditional, agile, and tailored methodologies. This collaborative technical leader works alongside customers, Neo4j Sales, Sales Engineering, and Professional Services management to ensure successful project delivery. The ideal candidate brings expertise in database technologies, software development lifecycle, and nurturing diverse, multi-location teams while embodying Neo4j's values and driving customer success.

Key Responsibilities:

Complex Project Management

• Lead multiple concurrent projects while coordinating teams across onshore and offshore locations, including both employees and partners. Proactive approach to identifying and addressing project challenges
• Cultivate a supportive environment that encourages teamwork and knowledge sharing, reflecting our open and inclusive culture
• Model solutions-oriented leadership
• Develop comprehensive internal and customer facing project artifacts including Jira backlogs, weekly reports, risk assessments, and Gantt charts
• Ensure timely delivery within scope and budget for numerous concurrent projects. Identify engagement-related risks and communicate with stakeholders to secure successful mitigation plans
• Monitor key performance indicators for schedule adherence, margins, and customer satisfaction
• Ability to anticipate and address project complexities including environment constraints and integration challenges
• Facilitate project close procedures with lessons learned and process improvements.
• Identify up-selling and cross-selling opportunities with the engagement team
• Support project scoping and estimation during the pre-sales phase by contributing delivery plans, timelines, and risk assessments

Resource and Financial Management

• Co-lead semi-weekly Resource Planning Sessions with other Engagement Managers and Regional Consulting Managers
• Collaborate with Professional Services management to identify skill requirements and source appropriate talent
• Maintain and update corporate professional services automation (PSA) tool, Certinia, for effective resource allocation
• Analyze project financial information and manage margins by setting work plans and assisting consultants in the delivery of professional services work
• Ensure adherence to financial close procedures and governance guidelines

Effective Communication

• Ability to identify and communicate opportunities for further customer success
• Deliver weekly status reports and dashboards on project health to stakeholders
• Establish strong relationships with matrix project teams and cross-functional departments
• Encourage a quality-focused culture and develop contingency plans using established risk analysis methods
• Identify and mitigate potential risks throughout the project lifecycle
• Engage regularly with mid-to-senior-level customer stakeholders to gather solution direction and feedback, demonstrating our focus on user success

Qualifications

• 5–8+ years experience managing mid-to-large or complex engagements autonomously
• Bachelor's degree in engineering, computer science, or related field preferred
• PMP, Agile, or relevant certifications strongly preferred
• Familiarity with Professional Services Automation tools (PSA), ideally Certinia
• Demonstrated ability to manage and cultivate consulting teams and customer relationships
• Strong track record of effective communication and collaboration skills when partnering with cross-functional teams (sales, sales engineering, support, legal, and HR)
• Excellent analytical, problem-solving, and presentation abilities

Bonus Points:

• 2+ years working in an Engagement or Project Management capacity in a Professional Services organization
• Industry experience in Financial Services, Life Sciences, Manufacturing, Technology
• Experience managing graph database projects using such technologies as Neo4j, TigerGraph, JanusGraph, or similar technologies, Snowflake, Databricks, NoSQL/Relational providers such as MongoDB, Couchbase, or Teradata.
• Experience managing projects on cloud platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform