Enterprise Customer Success Manager

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations relying on physical operations to harness IoT data for actionable insights. Serving industries like agriculture, construction, field services, transportation, and manufacturing, Samsara helps improve safety, efficiency, and sustainability. As a recently public company, Samsara offers autonomy and support to build for the long term.

Enterprise Select Customer Success Managers partner with Samsara's largest and most complex customers to drive adoption and maximize long-term value. This role involves strategic guidance that influences the safety of frontline workers and the efficiency of global supply chains. You will architect joint success plans, gameplan new workflows, and partner cross-functionally with Sales, Support, Sales Engineering, and Product to influence mission-critical initiatives and the long-term roadmap.

• Ensure largest customers increase safety, efficiency, and sustainability by translating deep platform knowledge into strategic results.
• Lead strategic customer engagements, recommend workflow transformations, and architect joint success plans with metrics and timelines.
• Orchestrate executive business reviews for complex partnerships, aligning multi-year transformations with Samsara's roadmap.
• Influence internal roadmaps across Product, Finance, and Support to drive customer initiatives.
• Champion Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team).

• 6+ years of work experience with most recent experience in a Senior Customer Success, Account Management, or strategic consulting role.
• Mastery of priority management and emotional intelligence for high-stakes Fortune 500 partnerships.
• Proven ability to anticipate strategic obstacles and resolve complex challenges with foresight and diplomatic poise.
• Ability to build trust and communicate effectively across all levels, from executive leadership to technical teams.
• Experience supporting Enterprise SaaS and/or Fortune 500 companies with technical products.
• Bachelor's degree from a 4-year institution.
• Up to 25-40% travel required.

Annual OTE salary range: $97,877.50—$131,600 USD, depending on city of residence. Total rewards include base salary, performance-based bonus/variable pay, equity (for eligible roles), a professional development stipend, comprehensive health and parental leave plans, and a flexible, employee-led remote model.

Apply via the official Samsara careers page. Samsara uses Tofu for fraud detection and does not charge fees at any stage. Official communication comes only from @samsara.com, @us-greenhouse-mail.io, or @mail3.guide.co.