Enterprise Customer Success Manager - Chicago

Datadog is the leading observability and security platform for the AI era, providing unified visibility across the technology stack. As an Enterprise Customer Success Manager, you will proactively drive new product attachment and build strong relationships across our largest and most strategic customers.

• Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders.
• Proactively build and maintain executive relationships to deliver outcome-driven value stories.
• Lead QBRs and strategic reviews to demonstrate impact and align on priorities.
• Analyze adoption and usage trends to quantify value, extract insights from large datasets, and drive commercial recommendations.
• Position Datadog as a critical observability platform.
• Own and project manage the on-boarding process for new customers.
• Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement, and other technical teams.

• Customer-centric with 3+ years in Customer Success or Account Management.
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts.
• Knowledgeable in working with Fortune 1000 companies and global brands.
• Strong communicator with attention to detail, able to cater to CTO, VP of Engineering, and DevOps professionals.
• Experienced in B2B tech or SaaS companies.
• Willingness to travel as needed.
• Fluent in written and spoken English.
• Growth mindset embracing change and AI tools.

The reasonably estimated yearly salary for this role is $90,000—$120,000 USD.

Datadog offers a competitive salary and equity package, including healthcare, dental, parental planning, mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. New hire stock equity (RSUs) and employee stock purchase plan (ESPP) are also provided.

Apply via the Datadog careers page.