Forward Deployed Product Manager, AI Agent

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia.

As a Forward Deployed Product Manager, AI Agent, you will create, deploy and optimize AI Agents that transform our customers’ businesses and delight their customers. This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives. You own each AI Agent and the outcomes they drive for our customers.

• Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle.
• Own the deployment lifecycle for AI Agents — from pre-sale scoping and kickoff to launch and post-go-live optimization.
• Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies.
• Lead customer relationships and act as the primary point of contact for AI Agent.
• Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria.
• Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform.
• Improve our playbooks for agent development and customer deployment.

• 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products.
• Hands-on work style – curiosity with a bias for action.
• Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally.
• Strong technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!).
• Comfortable working with ambiguity and learning quickly in a dynamic startup environment.
• Passion for AI, automation, and shaping the future of customer experience.

• Background in product management, conversation design or forward deployed engineering roles.
• Experience in a startup or high-growth SaaS environment.
• Familiarity with customer support and contact center operations.

OTE Range: $170,000–$280,000 + Offers Equity. Comprehensive medical, dental, and vision coverage, flexible PTO, paid parental leave, retirement savings plan, remote work setup budget, monthly wellness and communication stipend.

Apply via the provided link.