Forward Deployed Product Manager, AI Agent

Cresta is an AI platform that turns customer conversations into competitive advantage, using conversational AI agents, real-time human agent augmentation, and conversation intelligence. Used by companies like United Airlines, Cox Communications, and Marriott. Born from Stanford AI Lab, backed by a16z, Greylock, and Sequoia.

As a Forward Deployed Product Manager, AI Agent, you will create, deploy, and optimize AI Agents that transform customer businesses. This cross-functional, customer-facing role blends product thinking, value identification, and project leadership with senior customer executives. You own each AI Agent and the outcomes they drive for customers. You will partner with Forward Deployed Engineers (FDEs) and work closely with product and engineering teams.

• Own AI Agent outcomes for customers, defining and delivering on key metrics.
• Own the deployment lifecycle for AI Agents from pre-sale scoping to post-go-live optimization.
• Design, build, test, and iterate on AI agents in partnership with FDEs using Cresta's internal tools and latest technologies.
• Lead customer relationships and act as primary point of contact for AI Agent.
• Facilitate workshops and design sessions with customer stakeholders to align on use cases, workflows, and success criteria.
• Work closely with FDEs to ensure smooth implementation and provide feedback to improve the platform.
• Improve playbooks for agent development and customer deployment.

• 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally with AI or LLM-first products.
• Hands-on work style with curiosity and bias for action.
• Experience leading complex deployments, owning customer relationships, and working cross-functionally.
• Strong technical understanding, systems thinking, and exposure to building Agents (personal projects count).
• Comfortable with ambiguity and learning quickly in a dynamic startup environment.
• Passion for AI, automation, and shaping the future of customer experience.

• Background in product management, conversation design, or forward deployed engineering.
• Experience in a startup or high-growth SaaS environment.
• Familiarity with customer support and contact center operations.

OTE Range: $170,000–$280,000 + Equity. Comprehensive medical, dental, and vision coverage, flexible PTO, paid parental leave, retirement savings plan, remote work setup budget, monthly wellness and communication stipend, in-office meal program and commuter benefits for onsite employees.

Apply via the provided Greenhouse link. For questions about AI use in recruiting or to opt out, contact recruiting@cresta.ai.