Implementation Consultant

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness IoT data to develop actionable insights and improve their operations. Samsara helps improve the safety, efficiency, and sustainability of physical operations across industries including agriculture, construction, field services, transportation, and manufacturing.

As an Implementation Consultant on the Customer Success team, you will help Mid-Market customers deploy and adopt Samsara's IoT solutions for their fleet and industrial assets. You will own the customer relationship from where sales leaves off, ensuring successful deployment and adoption. This role is cross-functional, working alongside Sales, Support, Sales Engineering, and Product.

• Manage the deployment of Samsara technology to Mid-Market customers, enabling quick time to value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara's technology, and work through challenges with executives and day-to-day users.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience.
• Deeply understand the Samsara platform's capabilities and explain them to customers of all types.

• 2-4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• Mid-Market SaaS experience preferred.
• English and French fluency.
• Strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Excellent consultative skills with experience in end-to-end system implementations.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders.
• Bachelor's degree from a 4-year institution.

Annual base salary range: $79,204.55—$102,500 USD. Samsara offers a total rewards package including base salary, performance-based bonus/variable pay, and equity (for eligible roles), a flexible remote model, professional development stipend, and comprehensive health and parental leave plans.

This is a remote position open to candidates residing in Canada.