Incentive Compensation Systems Manager

We are looking for an Incentive Compensation Systems Manager to join our Incentive Compensation (IC) team and drive the systemization, automation, and continuous improvement of our commission operations. This is a high-impact, individual contributor role with end-to-end ownership, reporting to the Senior Manager, Incentive Compensation. You will gain deep exposure to how incentive compensation data flows end-to-end from our CRM (e.g., SFDC), People systems (e.g., Workday) through calculation engines (e.g., Xactly) to payout and reporting (e.g., BigQuery).

• Process & Gap Assessment: Map current-state workflows across plan administration, calculation, approvals, and payout; identify manual, repetitive, or error-prone steps and prioritize them based on risk, time cost, and business impact.
• Systematization & Automation: Design and build automated workflows, integrations, and tooling that replace manual processes from data pulls and reconciliations to approval routing and exception handling.
• Xactly ICM Ownership: Serve as a hands-on owner of our Xactly instances (e.g., Incent and Connect) configuring calculation rules, plan logic, and workflows.
• AI-Enabled Process Automation: Identify where AI tools and LLM-driven agents can take over manual, repetitive Incentive Compensation work such as exception detection, data reconciliation, plan document review, or answering common comp questions and build the workflows/integrations to put them into production.
• Systems Integration: Partner with IC, Finance & Strategy, People Ops, Revenue Operations, and IT/Data teams to ensure incentive compensation systems are properly integrated, with clean, reliable data flowing between them.
• Documentation & Governance: Establish clear documentation, standard operating procedures, and controls for newly systematized processes.
• Continuous Improvement Cadence: Set up a repeatable process for the IC team to keep identifying and retiring manual work.
• Cross-Functional Enablement: Act as the go-to resource translating IC process needs into system requirements, and translating system/data constraints back into practical process recommendations.
• Operational Excellence: Support urgent, ad-hoc requests during payout cycles while keeping an eye on the long-term goal.

• 5+ years of experience in incentive compensation, sales operations, revenue operations, or a related systems/process improvement role.
• Process Improvement Mindset: A demonstrated track record of finding manual, broken, or inefficient processes and systematizing them.
• SQL & Data Fluency: Hands-on SQL experience and comfort querying and reconciling data across systems.
• Automation & Tooling: Hands-on experience building automated workflows using tools such as scripting, workflow/RPA platforms, or ICM systems (e.g., Xactly, CaptivateIQ, Varicent, SPIFF platforms).
• Systems Fluency: Familiarity with the core systems that touch incentive compensation: CRM (e.g., Salesforce), HRIS, data warehouses (e.g., BigQuery), and comp management platforms (e.g., Xactly).
• Cross-Functional Communication: Strong communication skills, with the ability to translate team needs into clear systems requirements and process changes.
• Analytical Rigor: Understanding of core comp mechanics (quotas, accelerators, SPIFFs, payout timing) sufficient to spot where a process breaks down or introduces risk.

• Experience working in a high-growth SaaS, cloud, or open-source company, particularly within a public company or an environment undergoing IPO readiness.
• Proven success working within globally distributed, remote-first organizations across multiple time zones.
• Experience documenting datasets and workflows for Model Context Protocol (MCP) server ingestion, or building AI skills/agents to automate incentive compensation data discovery, exception detection, or reporting.

In Canada, the base compensation range for this role is $145,000 - $175,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.