IT Support Engineer, Executive Support

Anthropic is a public benefit corporation headquartered in San Francisco, building reliable, interpretable, and steerable AI systems. The IT Support team is the front door for every employee technology need, and this role builds a dedicated executive support function: white-glove support for executives, their administrative business partners (ABPs), and the board. You will define the support model, runbooks, intake and escalation paths, and trusted relationships that make it work, while also working the shared ticket queue with the SF Core team.

• Stand up and run executive support intake channels, monitoring and following through on every request from executives, ABPs, and board members
• Define and deliver the white-glove service model for discretion-sensitive asks, holding confidentiality under pressure
• Design the board-meeting AV support playbook with the AV pod and provide AV support for executive rooms and board meetings
• Create exec-support runbooks and SLAs; build trusted relationships with ABPs and executive staff
• Handle ABP escalations and exec-urgent issues, routing into specialist lanes or IT Engineering pods as needed
• Establish the board member device, account, and access setup process with the Onboarding lane
• Work the shared ticket queue with the SF Core team: walk-ups, desk-side help, hardware swaps, it-assist overflow, and AV T1 triage; participate in the Core on-call rotation
• Maintain a regular on-site presence in San Francisco

• 7+ years of experience in IT support and 3+ years in executive support
• Experience standing up a service or program from scratch, such as an executive support desk, VIP support function, or white-glove service
• Track record of handling sensitive requests with discretion and judgment about confidentiality
• Strong hands-on IT support fundamentals: macOS-primary fleets, identity and access, SaaS troubleshooting, hardware lifecycle
• AV fluency for executive rooms and board meetings: set up, verify, and fix a room under time pressure
• Security-first mindset, comfort with ambiguity, and the instinct to write things down (runbooks, KB articles, status updates)

• Experience supporting a C-suite or board at a company with significant security or compliance requirements
• AV depth beyond first response, such as broadcast, live events, or room design input
• Experience building runbooks, self-service content, or support automation
• Experience supporting AI/ML research environments or highly technical user bases

Annual salary: $230,000—$265,000 USD. Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience. Location-based hybrid policy: all staff are expected to be in one of Anthropic's offices at least 25% of the time. Visa sponsorship is offered on a case-by-case basis. Applications are reviewed on a rolling basis with no deadline.