IT Support Engineer, Executive Support

Anthropic is a public benefit corporation headquartered in San Francisco. Its mission is to create reliable, interpretable, and steerable AI systems.

We're standing up a dedicated executive support function within IT, and we're hiring the IT Support Engineer who will build it. This role provides white-glove support for our executives, their administrative business partners (ABPs), and our board. You'll define the support model, runbooks, intake and escalation paths, and build trusted relationships with ABPs and exec staff. You'll handle requests ranging from routine to highly sensitive, often urgent, and own them end to end, pulling in specialist functions or IT Engineering pods as needed.

• Stand up the executive support intake channels and run them: monitor, respond, and follow through on every request from executives, ABPs, and board members.
• Define the white-glove service model for discretion-sensitive asks and deliver to it, holding confidentiality under pressure.
• Design the board-meeting AV support playbook with the AV pod, and provide AV support for executive rooms and board meetings, from setup and pre-checks through live triage.
• Create exec-support runbooks and SLAs that keep the service consistent as it grows.
• Build trusted relationships with ABPs and executive staff, and establish clear intake paths.
• Handle ABP escalations and exec-urgent issues calmly, routing into specialist lanes or IT Engineering pods when needed.
• Establish the board member device, account, and access setup process with our Onboarding lane.
• Work the shared ticket queue with the SF Core team: walk-ups, desk-side help, hardware swaps, it-assist overflow, and AV T1 triage.
• Participate in the Core on-call rotation and contribute to the knowledge base and runbooks.
• Maintain a regular on-site presence in San Francisco.

• 7+ years of experience in IT support and 3+ years in executive support.
• Experience standing up a service or program from scratch, such as an executive support desk, a VIP support function, or a white-glove service.
• Experience supporting executives, their assistants, or a board to a white-glove standard.
• A track record of handling sensitive requests with discretion.
• Strong hands-on IT support fundamentals: macOS-primary fleets, identity and access, SaaS troubleshooting, hardware lifecycle.
• AV fluency for executive rooms and board meetings: you can set up, verify, and fix a room under time pressure.
• Composure when an urgent escalation lands, and the judgment to know when to pull in help.
• High polish and low ego: you take pride in service quality and still pick up whatever the team needs.
• A security-first mindset and excellent judgment about when user experience yields to security requirements.
• Comfort with ambiguity: you can make progress before the process exists.
• The instinct to write things down: runbooks, KB articles, and status updates.

• Experience supporting a C-suite or board of directors at a company with significant security or compliance requirements.
• AV depth beyond first response, such as broadcast, live events, or room design input.
• Experience building runbooks, self-service content, or support automation.
• Experience supporting AI/ML research environments or highly technical user bases.

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience. Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.