IT Support Specialist

Asana is seeking an experienced IT Support Specialist for our growing office in Dublin, Ireland. In this role you will provide critical holistic support of the Dublin office in addition to supporting Asanas globally through ticketing and Slack.

• Provide in-person support for users in the IT Lounge
• Respond to user requests via standard support tools like chat and ticketing systems
• Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware
• Build and deploy new laptops using standard deployment tools like JAMF, Intune, ABM (Apple Business Manager), etc.
• Participate in the IT on-boarding experience and IT welcome sessions
• Manage system access for Asana's users
• Deploy and support software to end-users
• Help to maintain functionality in conference rooms and all-hands spaces
• Manage hardware and software inventory

• Experience in IT support roles that includes hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks.
• Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc.
• Experience with being part of a distributed team, whose main HQ might be in another location
• Experience using and managing ticket-based enterprise workflow management systems, particularly Asana, Zendesk or similar
• A positive, service-oriented attitude
• Solid problem solving skills
• Ability to lift heavy equipment (50+ pounds) as needed

For this role, the estimated base salary range is between €48,000 - €51,750. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. Benefits include mental health, wellness & fitness benefits, career coaching & support, inclusive family building benefits, long-term savings or retirement plans, and in-office culinary options.

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly.