Junior Account Manager

Gusto is a modern, online people platform that helps small businesses take care of their teams. In addition to full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Currently, Gusto has offices in Denver, San Francisco, and New York, serving more than 300,000 businesses nationwide.

We are currently seeking a Junior Account Manager who will play a crucial role in assisting Channel Partners, such as Accounting Firms and their Small Business Clients, in selecting Gusto as their preferred platform. In this role, you will consult with and support current Channel Partners through phone and email communications. Your responsibilities will include educating Partners about Gusto Pro (our platform for Accountants & Bookkeepers), matching our people platform offerings to the specific needs of their clients, and providing advisory sales guidance. Additionally, you will assist them in navigating the onboarding process, showcasing your expertise in customer success.

• Manage a high volume and velocity of emails and calls, mainly outbound, with Channel Partners and their Clients’ Customers at various stages of the customer journey including discovery, qualification, sales, decision/commitment, and onboarding. Approximately 75% of your talk time will be focused on sales-related activities and you will be required to make at least 70 calls per day.
• Maintain a clean and consistent record of notes in Salesforce for all Leads & Accounts you work on.
• Leverage phone and email cadences, develop effective talk tracks, and employ other strategies to be a trusted advisor to Channel Partners and their Clients, assisting them in selecting Gusto as their preferred payroll and benefits platform for clients.
• Educate Channel Partners about our partnership program, certification process, and guide them to manage their Clients with GustoPro.
• Lead frequent discussions with partners to ensure they are leveraging the GustoPro platform to achieve successful business outcomes for their clients and their firm.
• Drive awareness and usage of new or updated GustoPro features and integrations to partners, showcasing how these advancements can benefit their clients.
• Provide support to Clients through their implementation and account setup. This will comprise approximately 25% of your daily conversations.
• Exhibit Customer empathy and demonstrate a strong understanding of our product offerings to effectively address Customer needs and concerns.
• Exercise and refine your skills in advisory selling, presenting solutions to Channel Partners and their Small Business Clients.
• Participate in community and career development opportunities at Gusto, as we value growth and continuous learning within our organization.

• 2+ years experience in a sales role.
• Experience managing existing customer accounts is a plus.
• An ideal candidate will have at least 2 years of experience in Inside or Outside Sales, Insurance Sales, Retention, and/or Customer Success.
• Previous experience with making high volume outbound dials and/or prospecting leads.
• Previous Salesforce experience.
• Track record of consistently meeting or exceeding targets and a desire to enhance your craft.

Our cash compensation range for this role is $25.24 to $30.29 hourly in Denver & Atlanta. $24.14 to $28.37 hourly for Phoenix. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Please note: This is a non-commissionable role.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.