Lead / Manager

MongoDB is seeking a proactive, hands-on Workplace Manager to lead day-to-day operations of the San Francisco office and oversee employee experience and operational performance of the North America portfolio of satellite (spoke) offices. This is an operations-first role focused on making workplaces safe, welcoming, functional, and well run. The manager will be the visible, service-minded point of contact for employees, visitors, vendors, and local leaders, responding to requests, coordinating workplace services, maintaining records, and following issues to resolution. The role also helps cultivate a connected hybrid workplace through events, communications, and culture-building initiatives.

• Own day-to-day workplace operations in the San Francisco Hub Office.
• Serve as primary point of contact and escalation path for workplace matters across assigned spoke offices and/or the hub.
• Maintain a safe, clean, professional, organized, and welcoming environment.
• Conduct regular office walkthroughs to identify maintenance, facilities, hospitality, safety, and space issues; coordinate corrective actions.
• Respond to, track, and resolve employee and stakeholder requests through workplace support channels.
• Coordinate front-of-house and visitor experiences with a hospitality-first mindset.
• Oversee spoke office memberships, including activation, deactivation, changes, and third-party vendor coordination.
• Coordinate facilities workflows such as janitorial services, conference-room and event bookings, work orders, and office access.
• Monitor office supplies, amenities, equipment, and shared spaces; coordinate replenishment and repairs.
• Maintain accurate workplace records and systems, including provider databases, occupancy/utilization info, service logs, and documentation.
• Partner with Physical Security on access control, visitor procedures, and incident follow-up.
• Coordinate with IT/AV and other service partners to ensure meeting rooms and technology work properly.
• Communicate workplace updates and service changes clearly.
• Oversee spoke office operations and engagement across the Americas, serving as primary Workplace point of contact.
• Support positive, inclusive culture across spoke offices aligned with MongoDB values.
• Partner with Local Spoke Ambassadors to build office communities and deliver engagement initiatives.
• Manage office memberships and maintain accurate provider records.
• Oversee ad hoc facilities operations, including janitorial, conference-room coordination, event bookings, and maintenance.
• Monitor and manage budgets for each office, partnering with Workplace leadership and Finance.
• Audit and maintain workplace databases and systems, including memberships, access, and utilization platforms.
• Support utilization data entry and provide regular reports to keep stakeholders informed.
• Proactively share workplace developments, service updates, risks, and recommendations.

• 5+ years of experience in workplace operations, office coordination, facilities, hospitality, events, employee experience, or related field; 5+ years preferred for broader multi-location or specialist-level scope.
• Demonstrated experience managing day-to-day office or workplace operations, ideally across multiple locations or in a remote-management model.
• Strong event planning and execution experience, including vendor coordination, logistics, communications, and onsite delivery.
• Experience managing vendors, service providers, budgets, purchase orders, invoices, or other administrative workflows.
• Project management experience and ability to coordinate multiple stakeholders, deadlines, and competing priorities.
• Excellent organization, attention to detail, judgment, responsiveness, and follow-through.
• Proactive, flexible, hands-on approach and ability to work in a fast-moving environment.
• Strong written and verbal communication skills.
• Warm, customer-obsessed, service-oriented mindset and strong emotional intelligence.
• Experience using workplace technology, support systems, utilization or membership platforms, and productivity tools such as Google Workspace, Slack, Coupa, Zoom, Zendesk, Concur, and Success Factors.
• Ability to work onsite at the designated office on a consistent basis.

Base salary range for this role in the U.S. is $69,000—$135,000 USD. Other benefits for eligible U.S.-based employees may include: equity, employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, transgender-inclusive health insurance coverage, and health benefits offerings.

MongoDB is a next-generation database company that helps businesses transform industries by harnessing the power of data. The company’s unified data platform, MongoDB Atlas, is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, MongoDB is powering the next era of software.