Mid-Market Account Manager

Replit is seeking a Mid-Market Account Manager to drive retention, expansion, and customer success. The role is ideal for candidates with Customer Success or Account Management experience in SaaS, particularly with some technical background (e.g., coding knowledge or prior experience at developer tool companies).

• Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention
• Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
• Lead onboarding programs that accelerate customer time-to-value and platform adoption
• Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
• Execute renewal processes with a focus on expansion and long-term partnership development
• Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)
• Gather and communicate valuable customer feedback, championing their interests within Replit
• Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance

• 3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer tools
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
• Proven track record of meeting or exceeding renewal and expansion revenue targets
• Experience managing customer relationships from onboarding through renewal and expansion
• Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
• Ability to quickly learn and articulate the value of new technologies to diverse customer segments
• Strong problem-solving skills and consultative approach to customer challenges
• Comfort with data analysis to drive customer success metrics and identify growth opportunities

• Active Replit user
• Experience at an early-stage startup or in developer tools
• Experience with rapid prototyping, product development workflows, or business process automation
• Background in customer success at companies serving technical or semi-technical user bases
• Degree in Computer Science, Engineering, Business, or a related field (or equivalent practical experience)

Replit, Hubspot CRM, customer success and analytics platforms, ZoomInfo, LinkedIn Sales Navigator, Hashboard, Hex, various customer communication and project management tools.

OTE for this role ranges from $140K – $220K and offers equity. Full-time employee benefits include 401(k) program with a 4% match (US only), health, dental, vision and life insurance, short-term and long-term disability, paid parental, medical, and caregiver leave, flexible time off plus holidays, commuter benefits (in-office and US only), monthly wellness stipend, autonomous work environment, in-office setup reimbursement (in-office only), quarterly team gatherings, and in-office amenities (in-office only).

This is a full-time role that can be held from our Foster City, CA office, with an in-office requirement of Monday, Wednesday, and Friday.

Apply via the Ashby application link.