Operations Lead

Flexdrive, a subsidiary of Lyft, is seeking an Operations Lead to join their team in Philadelphia. Reporting to the Regional Operations Manager, you will lead a team of Operations Associates and oversee a fleet of vehicles. You will drive operational excellence, foster a culture of continuous improvement through data analysis, and deliver on key performance metrics. At a Flexdrive facility, you and your team will support the community through Lyft's Express Drive program.

• Accountable for your market's business health, delivering on Flexdrive OKRs by analyzing market-level data, managing fleet operational costs, and identifying process improvements.
• Lead the team assisting Lyft drivers through the end-to-end rental process of the Express Drive Program, ensuring team members are up-to-date on trainings and processes.
• Foster team member growth through regular 1:1 meetings, professional development discussions, and constructive feedback.
• Drive high utilization metrics by managing the vehicle supply lifecycle (in-fleeting, maintenance, decommissioning, disposition) and reducing out-of-service time.
• Responsible for talent retention, serving as hiring manager, and owning the onboarding process.
• Build and maintain relationships with vendors and partners to optimize vehicle quality and turnaround time.
• Serve as primary point of contact for site maintenance, security, and safety.

• Passionate about delivering great customer experiences.
• 4 years experience managing Retail, customer service, or vehicle rental team.
• 3+ years managing hard assets in a fleet management business (car rental, FMC, etc.) preferred.
• Experience managing vendors and partners.
• Ability to coach and develop team members.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to multi-task.
• Lover of dashboards, data, and metrics.
• A valid unrestricted driver's license and satisfactory driving record, insurable under Lyft's policy.

• Medical, dental, and vision insurance options.
• Mental health benefits.
• Family building benefits.
• Child care and pet benefits.
• 401(k) plan with company match.
• 12 observed holidays; salaried team members have discretionary paid time off, hourly team members have 15 days paid time off.
• 18 weeks of paid parental leave (biological, adoptive, and foster parents eligible).
• Subsidized commuter benefits.
• Monthly Lyft credits and complimentary Lyft Pink membership.

Expected base pay range for this position in the Philadelphia area is $53,860 - $67,320, not inclusive of potential equity offering, bonus, or benefits.

Apply via the provided link.