Principal Product Manager

Elastic, the Search AI Company, is seeking a Principal Product Manager to be the primary product voice for Elastic Security's most strategic enterprise customers. In this role, you will own the relationship between Elastic Security's product organization and our most strategic enterprise accounts, managing enhancement requests across many enterprise customers at once. You will prioritize them with judgment and data, and ensure they keep transitioning through the system. You will work at the intersection of Product, Sales, Customer Success, and Engineering, building the structure that lets Elastic scale close customer relationships without simply adding headcount.

• Own the enhancement request pipeline across multiple strategic enterprise accounts at once.
• Build and maintain a structured system to track, prioritize, and respond to customer-sourced requirements.
• Translate customer requirements into shipped products, synthesizing input from many accounts into a coherent product direction.
• Turn input from strategic accounts into successful products, looking for patterns across accounts and shaping some into formal partnerships for design.
• Feed validated customer patterns back into core product roadmaps.
• Serve as the primary product voice in meetings with senior customer stakeholders, including CISO, CTO, and VP of Security Operations.
• Prioritize customer-sourced requirements using structured frameworks such as RICE, weighted scoring, and opportunity sizing.
• Partner with product and engineering leads to write requirements they can act on without follow-up clarification meetings.
• Operate across Product, Sales, Customer Success, and Legal, supporting deal cycles through RFP responses, security questionnaires, and roadmap presentations.
• Create artifacts such as roadmap trackers, enhancement request dashboards, and decision memos.

• 7–10 years of product management experience, with at least 4 years in B2B enterprise software.
• Direct experience working with named strategic accounts.
• Hands-on knowledge with SIEM, SOAR, XDR or broader security operations platforms.
• Experience running a structured enhancement request pipeline across several enterprise accounts.
• Executive presence with C-suite and VP-level customer stakeholders.
• Technical credibility to write specs engineers can act on and judge feasibility and scope.
• Cross-functional leadership across Product, Sales, Customer Success, Engineering, and Legal.
• Structured thinking and bias for closure.
• Comfortable with AI-augmented work, using AI tooling for synthesis, documentation, and preparation.
• Excellent spoken and written communication skills.

This role is remote-first. Travel up to 50% to support Elastic's most strategic accounts, including on-site executive and design-partner engagements, is expected.

The typical starting salary range for this role is $154,000—$243,600 CAD. This role does not have a variable compensation component. In addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. The total rewards package also includes a company-matched Registered Retirement Savings Plan (RRSP) with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

Elastic is an equal opportunity employer and is committed to creating an inclusive culture. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co.