Program Manager, Professional Services - East

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable.

We are looking for a Program Manager, Professional Services - East to serve as the primary delivery lead for enterprise customers, owning the relationship, the plan, and the outcome from kickoff through go-live and beyond. This is a technical delivery lead position with accountability across an Airtable PS team, external development partners, and enterprise customer stakeholders.

• Run delivery across all workstreams: internal team, external partners, customer stakeholders, managing progress, blockers, and alignment simultaneously.
• Own the project plan end to end: scope, schedule, budget, risk register, and RAID log across the full engagement lifecycle.
• Make technical sequencing decisions when platform constraints, compliance requirements, or partner dependencies force tradeoffs.
• Guide customers through AI workflow transformation, helping them move from human-run processes to AI-augmented and agent-assisted operations.
• Use AI tools actively in your own delivery operations: status reporting, risk synthesis, documentation, and stakeholder communication.
• Manage scope formally: track change requests, assess impact on timeline and budget, and run the change order process.
• Sequence work across Agile sprint cycles and Waterfall delivery milestones depending on what the engagement demands.
• Hold external partners accountable across organizational boundaries, by relationship and clarity, not authority.
• Coordinate compliance, security, access management, and third-party approvals in regulated enterprise environments.
• Keep executive stakeholders accurately informed without requiring them to understand the technical details.
• Work directly in Airtable as an operational tool; hands-on platform fluency is required.

• 5+ years managing technical delivery in complex, multi-stakeholder environments, with accountability for outcomes across teams you don't directly control.
• You have delivered technical programs for external customers in a professional services or consulting context.
• You are genuinely fluent with AI tools, not aspirationally.
• You have worked directly in Airtable or a comparable platform.
• PMP or equivalent PMO certification.
• You operate fluidly across Agile and Waterfall.
• Delivered in enterprise environments with real compliance, security, and access management requirements.
• Track record of coordinating delivery across organizational boundaries.

For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range is $179,500—$221,500 USD. For all other work locations (including remote), the on-target earnings range is $162,000—$199,800 USD.

Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation.

Apply via the link provided.