Program Manager, Professional Services - West

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable. Professional Services is where that redesign happens. The Technical Project Manager runs delivery on our most complex engagements. This is not a coordination role; it's a technical delivery lead position with accountability across an Airtable PS team, external development partners, and enterprise customer stakeholders.

• Serve as the primary delivery lead for enterprise customers, owning the relationship, the plan, and the outcome from kickoff through go-live and beyond.
• Run delivery across all workstreams: internal team, external partners, customer stakeholders, managing progress, blockers, and alignment simultaneously.
• Own the project plan end to end: scope, schedule, budget, risk register, and RAID log across the full engagement lifecycle.
• Make technical sequencing decisions when platform constraints, compliance requirements, or partner dependencies force tradeoffs.
• Guide customers through AI workflow transformation, helping them move from human-run processes to AI-augmented and agent-assisted operations.
• Use AI tools actively in your own delivery operations: status reporting, risk synthesis, documentation, and stakeholder communication.
• Manage scope formally: track change requests, assess impact on timeline and budget, and run the change order process.
• Sequence work across Agile sprint cycles and Waterfall delivery milestones depending on what the engagement demands.
• Hold external partners accountable across organizational boundaries, by relationship and clarity, not authority.
• Coordinate compliance, security, access management, and third-party approvals in regulated enterprise environments.
• Keep executive stakeholders accurately informed without requiring them to understand the technical details.
• Work directly in Airtable as an operational tool; hands-on platform fluency is required.

• You have delivered technical programs for external customers in a professional services or consulting context.
• 5+ years managing technical delivery in complex, multi-stakeholder environments, with accountability for outcomes across teams you don't directly control.
• You lead through influence and clarity, not organizational authority.
• You are genuinely fluent with AI tools, not aspirationally.
• You have worked directly in Airtable or a comparable platform.
• PMP or equivalent PMO certification.
• You operate fluidly across Agile and Waterfall.
• Delivered in enterprise environments with real compliance, security, and access management requirements.
• Track record of coordinating delivery across organizational boundaries.
• You communicate across the full room: executive-ready updates for C-level stakeholders, direct technical direction for delivery teams, and clear framing for business SMEs.

For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range is $179,500—$221,500 USD. For all other work locations (including remote), the on-target earnings range is $162,000—$199,800 USD.

Total compensation package includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation.