Program Manager, Revenue Journey Office

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

The Revenue Journey Office (RJO) is part of Global Revenue Operations. It manages the tools and processes for Elastic's revenue journey. This journey includes managing all post sales customer journey activities. As a Program Manager, you will own and continuously improve key business processes across two critical domains: Customer Onboarding & Adoption (post-sale customer value realization) and Renewal Expansion. You will work with teams from Sales, Field Engineering, Customer Success, Services, Product, Finance, and IT. Your goal is to develop strategy for and optimize post sales systems, tools and processes. Your efforts here will improve post-sales and sales productivity, accelerate customer outcomes, and support Elastic's growth. What You Will Be Doing

• Own the strategy, governance, and continuous improvement of global post-sales processes, including customer onboarding, adoption, renewals, and expansion.
• Work with stakeholders to create standardized onboarding journeys. Define success milestones, playbooks, health metrics, and handoff processes. These improvements will help customers get value faster.
• Serve as the business owner for post-sales tools (e.g., QuadSci), guiding governance, data quality, automation, and user adoption.
• Lead cross-functional initiatives that simplify workflows, improve the user experience, and increase operational efficiency.
• You will work with Revenue Operations, Sales, Customer Architecture, Customer Onboarding, Services, Product, Finance, and IT. Your goal is to successfully prioritize improvements and manage changes.
• Establish governance, reporting, and executive communications that measure adoption, process health, and business impact.
• Evaluate new technologies and vendor capabilities to shape the post-sales technology roadmap.
• Identify and mitigate cross-functional risks while partnering with other Revenue Journey Office Program Managers to ensure alignment across the end-to-end revenue journey.

What You Bring

• 5–8 years of program management, Revenue Operations, Sales Operations, or business transformation experience in a B2B SaaS environment.
• You have successfully led initiatives that include various teams, processes, systems, and organizational changes.
• Solid understanding of the post-sales customer lifecycle, including onboarding, services, adoption, and expansion.
• You should have experience turning business needs into scalable solutions that focus on Salesforce. These solutions should balance governance and ease of use.
• Robust analytical skills. Great communication skills. Good stakeholder management abilities. Proficient in presenting to executives.
• Hands-on experience with post-sales platforms such as QuadSci, Salesforce, Outreach, Seismic, or similar technologies.
• Familiarity with AI-enabled workflows, global operating models, and enterprise governance.

This role is ideal for someone who enjoys solving complex operational challenges, building scalable programs, and influencing how a global revenue organization operates. Your work will directly shape how Elastic sells, serves, and grows with customers worldwide.   #LI-AM2