Public Engagement Manager

Instacart is seeking a Public Engagement Manager to expand its grassroots presence across the Midwest, mid-Atlantic, and the South. This role focuses on building a network of advocates—shoppers, customers, and community members—who care about issues like protecting the independence and flexibility of app-based workers, preserving access to online savings, and improving access to food security programs. The role sits at the intersection of community organizing and public policy, requiring both in-person relationship building and sophisticated digital engagement.

• Establish a structured cohort of Instacart shopper and customer advocates across priority markets, with consistent in-person and virtual touchpoints.
• Utilize digital organizing levers—email, SMS, organic social, and other channels—to drive grassroots engagement, with clear benchmarks and continuous improvement.
• Monitor political and policy developments proactively, identifying strategic grassroots opportunities and surfacing them to leadership.
• Collaborate with the Federal Affairs team to weave shopper, customer, and community voices into federal advocacy efforts.
• Demonstrate rapid response capacity through time-sensitive policy campaigns, mobilizing advocates quickly across multiple geographies.

• 5+ years of experience in grassroots organizing, community engagement, digital strategy, political campaigns, or public affairs.
• Demonstrated ability to recruit, train, develop, and deploy advocate networks at scale.
• Subject matter expert on grassroots mobilization strategies, with ability to brief leadership.
• Strong digital organizing skills—comfortable with CRM systems, advocacy platforms, email and SMS programs, and organic social engagement.
• Metrics-driven mindset with experience tracking digital campaign performance.
• Excellent written and verbal communication skills.
• Proactive self-starter who monitors political developments and leads with results.
• Proven ability to manage multiple projects in a fast-paced environment.
• Willingness to travel regularly across the Midwest, mid-Atlantic, and the South.

• Experience with Quorum or similar CRM and advocacy platforms.
• Background in gig economy, labor, food access, or tech policy issues.
• Experience supporting elected official or government affairs team engagement.
• Familiarity with Slack, Google Workspace, and AI tools.

Instacart provides highly market-competitive compensation and benefits. This role is remote and the base pay range depends on permanent work location. The role is eligible for a new hire equity grant as well as annual refresh grants. For US-based candidates, base pay ranges are listed by location.