Customer Activation Manager

Ramp is building the smart infrastructure for finance teams, automating how over $200B in annualized spend flows in and out of 70,000+ companies. They hire people with high agency and high urgency, and look for slope over intercept.

Scaled Customer Success owns the onboarding, activation, and growth of Ramp's self-service customers. As an early member of the team, you will help build and refine Ramp's Customer Success organization and define the scaled customer implementation motion to drive activation and retention.

• Become an expert in the full range of integration and configuration options for Ramp's suite of products, driving efficient, thorough, and complete onboarding of new Ramp customers at scale.
• Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls.
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach.
• Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized.
• Identify areas of opportunity where we could automate and scale the onboarding process.
• Help maintain an industry leading satisfaction rate with our customers.

• Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization.
• Exceptional project management and time management skills.
• Excellent verbal and written communication skills.
• Desire for ownership and growth in the role over time.
• Proven track record meeting weekly or monthly KPIs.
• Experience with owning a high volume book of business of 100+ customers at a time.
• Ability to anticipate customers' needs and position product solutions accordingly.

• Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA).
• Experience with financial services sales.
• Experience at a high-growth startup.

Benefits available to all full-time Ramp employees (Global): Flexible PTO, centralized home-office equipment ordering, health and wellness stipend, budget for intra-office travel, weekly coffee stipend. US: 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents; One Medical annual membership; 401(k) including employer match; Fertility HRA (up to $10,000 per year); parental leave up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay; pet insurance; in-office perks; relocation expense coverage to NYC or SF. Canada: Group medical, dental, and vision coverage through Sun Life; life, AD&D, and disability coverage; fertility drug coverage; Group Retirement Plan with employer match (RRSP + DPSP); parental leave; Employee Assistance Program. UK: Private medical insurance through Freedom Elite; virtual GP and at-home care via eMed x Livi; workplace pension through Penfold; parental leave.

If you are being referred for the role, please contact that person to apply on your behalf. Otherwise, apply via the provided application link.