Senior Account Manager

Instacart is transforming the grocery industry by providing grocery delivery and household goods, while offering flexible earnings opportunities to personal shoppers. The company is a Flex First team, allowing employees to choose where they work—from home, an office, or elsewhere—while staying connected through regular in-person events.

Instacart's retail media platform, Carrot Ads, is scaling rapidly. We are hiring a Senior Account Manager to own a portfolio of enterprise retail partners end-to-end, from onboarding through growth, making Carrot Ads an indispensable part of how they compete. This role sits at the center of Instacart's retail media expansion, with direct visibility into partner revenue, product adoption, and go-to-market strategy.

• Manage a portfolio of strategic enterprise retail partners, driving adoption, revenue growth, and partner satisfaction.
• Onboard new retail partners smoothly, training them on campaign tooling, demand sourcing, reporting, and invoicing.
• Drive adoption of expanded placements and new product capabilities by making the incremental revenue case.
• Build feedback loops with Product teams to improve data and product roadmap.
• Sharpen the account management practice by improving playbooks, QBR formats, and tools for tracking partner KPIs.
• Serve as the connective tissue across cross-functional teams including Business Development, Finance, and Ads Quality.

• 5+ years in Account Management or related field, with experience in ad tech, publishers, or retail media.
• Proven experience supporting enterprise solutions in the advertising space, managing complex partner relationships end-to-end.
• Strong technical acumen to understand and explain complex product capabilities to non-technical partners.
• Proficient in data analysis, deriving actionable insights and strategic recommendations from partner KPI data.
• Comfortable navigating billing, invoicing, and revenue reconciliation workflows with Finance.
• Outstanding communication skills, distilling complex concepts for varied audiences.
• Proven project and program management skills, juggling multiple partner relationships and internal workstreams.
• Experienced in cross-functional collaboration and executive-level presentations.

• Specific industry experience in advertising, grocery, and/or e-commerce.
• Proven track record of building growth narratives and revenue-driving strategies for enterprise retail partners.
• Experience in collaborative management of enterprise accounts alongside sales teams in a partner-facing environment.

This role is remote and includes a Sales Incentive Plan. The OTE range is $149,500—$190,000 USD. Base pay ranges vary by location: WA: $138,000—$145,500; OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $132,000—$139,500; All other states: $120,000—$126,500; CA, NY, CT, NJ: $144,000—$152,000. The role is eligible for a new hire equity grant and annual refresh grants. Benefits offerings are described on the company's careers page.