Senior Account Manager, Retail Media

Instacart's retail media platform, Carrot Ads, is scaling fast. We're hiring a Senior Account Manager to own a portfolio of enterprise retail partners end-to-end—from onboarding through growth—and make Carrot Ads an indispensable part of how they compete. This role sits at the center of Instacart's retail media expansion, with a direct line of sight to partner revenue, product adoption, and the future of how we go to market.

• Own a portfolio of strategic enterprise retail partners, driving adoption, revenue growth, and partner satisfaction.
• Onboard new retail partners smoothly, training them on campaign tooling, demand sourcing, reporting, and invoicing.
• Drive adoption of expanded placements and new product capabilities by making the incremental revenue case clearly.
• Build feedback loops with Product teams to improve data and product roadmap.
• Sharpen the account management practice—tighten playbooks, improve QBR formats, and build better tools for tracking partner KPIs.
• Serve as the connective tissue across cross-functional teams (Business Development, Finance, Ads Quality).

• 5+ years in Account Management or related field, with experience in ad tech, publishers, or retail media.
• Proven experience supporting enterprise solutions in the advertising space, including managing complex partner relationships end-to-end.
• Strong technical acumen—able to understand and explain complex product capabilities to non-technical partners.
• Proficient in data analysis, able to derive actionable insights and make strategic recommendations from partner KPI data.
• Comfortable navigating billing, invoicing, and revenue reconciliation workflows in partnership with Finance.
• Outstanding communication skills, distilling complex concepts for varied audiences.
• Proven project and program management skills, juggling multiple partner relationships and internal workstreams.
• Experienced in cross-functional collaboration and executive-level presentations.

• Specific industry experience in advertising, grocery, and/or e-commerce.
• Proven track record of building growth narratives and revenue-driving strategies for enterprise retail partners.
• Experience in collaborative management of enterprise accounts alongside sales teams in a partner-facing environment.

This role is remote and includes a Sales Incentive Plan. The cash variable incentive target is based on individual sales performance. OTE range for this role is listed below and is based on salary and fixed paymix. Sales incentive pay is contingent on performance and paid in accordance with the terms of the applicable Sales Incentive Plan. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.

For Canadian based candidates, the base pay ranges are: CAN$151,000—$159,500 CAD. OTE Range: $180,000—$190,000 CAD.

Instacart provides highly market-competitive compensation and benefits in each location where our employees work.