Senior Business Operations Lead

Airbnb is seeking a Senior Business Operations Lead to join the UKI, Nordics, Middle East and Africa team, covering one of Airbnb's largest and most mature markets alongside five of Europe's most digitally advanced, high-trust travel markets. This role owns the business operations agenda for the UKI and Nordics, partnering closely with the Country Manager to set the regional growth strategy, translate it into a plan cross-functional teams can execute against, and run the operating rhythm that keeps it on track.

• Own the UKI & Nordics growth strategy end to end: define where the region should compete, what it should stop doing, and the handful of bets that will move guest nights, supply growth, and revenue.
• Build the annual and quarterly plan with the Country Manager, sizing opportunities and making explicit recommendations on where to deploy marketing spend, supply investment, and partnership effort.
• Set and pressure-test the region's targets, translating global goals into market-level commitments that supply, marketing, partnerships, policy, and product teams can own.
• Run deep-dive analyses on demand and supply dynamics, competitive movements, pricing, and seasonality, turning each into a clear recommendation.
• Identify and stand up new growth initiatives, using the UK as a test market for offerings that can then scale across EMEA, and the Nordics as a proving ground for high-penetration, low-friction market plays.
• Own the region's operating cadence: weekly, monthly, and quarterly business reviews, so leadership has a single, trusted view of performance and the story behind it.
• Convert strategy into sequenced execution plans with named owners, milestones, and success measures across supply, marketing, partnerships, policy, and product.
• Track delivery against the plan, surfacing risks and bottlenecks early and driving them to resolution.
• Design and continuously improve the operating processes the region runs on, raising the bar on efficiency, transparency, and decision speed.
• Act as the connective tissue between the UKI & Nordics team and global functions such as Product, Marketing, Communications, Policy, Finance, Data Science, Legal, and Community Support.
• Build alignment on high-priority projects, market launches, and product tests, brokering trade-offs between global consistency and local market reality.
• Partner with Public Policy on the regulatory landscape, including short-term let rules in the UKI and Nordic city regulation.
• Turn complex data into clear narratives that help leadership decide with a recommendation attached.
• Build the reporting layer the region relies on: dashboards, performance packs, and executive materials, working with a dedicated analyst.
• Champion data-driven decision-making, and use AI tooling to compress the time from question to insight.

• 12+ years in business operations, strategy, consulting, or commercial leadership, with a track record of owning outcomes in a market or business unit.
• Demonstrated ability to set strategy and drive it through to execution.
• Deep experience influencing without authority across a global matrixed organisation.
• Strong analytical toolkit; comfortable working with finance and data science partners and interrogating the numbers yourself.
• Exceptional written and verbal communication, with executive presence in front of senior leadership.
• Comfort with ambiguity, and a strong bias toward action and ownership.
• Practical fluency with AI tools and a view on where they change how a team operates.
• Familiarity with the UKI and/or Nordic markets, or comparable mature-market experience.
• Additional experience in a two-sided marketplace, travel/hospitality, or consumer tech.
• Experience launching or scaling new products or lines of business in-market.

United Kingdom Annual Pay Range: £126,000—£158,000 GBP. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

This role will require to be in the London office 3 days per week.

Apply through the Airbnb careers page at the provided link.