Senior Content Designer

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating.

We’re on a mission to support and empower small and medium-sized businesses by providing a simple and friendly platform, expert support, and access to vital benefits. We believe that great design is at the heart of this mission and we’re looking for a curious, empathetic, and passionate Senior Content Designer with a focus on knowledge systems, structured content, and operational workflows to join our Experience Design Team.

• Design structured content that supports consistent, reusable knowledge across our internal systems
• Transform complex operational processes into clear content models, workflows, templates, and reusable documentation
• Partner with cross-functional teams to understand how knowledge supports their work and improve how information is created, maintained, and delivered
• Contribute to the evolution of content models, taxonomy, controlled vocabularies, and metadata standards
• Improve authoring experiences by designing templates, workflows, and governance practices that make high-quality content easier to create
• Prototype and validate new approaches to content organization using the appropriate tools, whether that's documentation, spreadsheets, CMS models, or lightweight technical prototypes
• Identify opportunities to improve searchability, consistency, and AI readiness through better structured content
• Collaborate with designers, engineers, product managers, researchers, and subject matter experts to continuously improve our knowledge ecosystem

Success in this role is anchored in the following competencies:

• Systems thinking — You recognize patterns across content and workflows and understand how individual content decisions affect larger systems.
• Structured content design — You're comfortable designing reusable content models, templates, and documentation that scale beyond individual articles.
• Collaboration — You build strong partnerships with cross-functional teams, helping translate business needs into thoughtful content solutions.
• Curiosity and problem solving — You enjoy exploring unfamiliar domains, asking questions, and using experimentation to understand complex operational problems.
• Craft excellence — You care deeply about clarity, consistency, and usability, balancing strategic thinking with careful attention to detail.

• 5+ years of experience in content design, content strategy, information architecture, knowledge design, technical writing, or a related discipline
• Experience designing structured or modular content within content management systems, documentation platforms, or knowledge bases
• Experience collaborating with cross-functional partners to define requirements and deliver content solutions for complex operational or product experiences
• Experience improving content consistency through reusable patterns, templates, or governance practices
• Familiarity with one or more of the following: Content modeling, Taxonomy and controlled vocabularies, Knowledge management systems, Content governance, Documentation systems
• Interest in how structured content supports search, automation, AI retrieval, and scalable knowledge systems
• Strong analytical and systems-thinking skills

The base wage range for this position based in our New York City Office is targeted at $166,000.00 to $214,000.00 per year.

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.