Senior Customer Activation Manager | Partnerships

Ramp is building smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. They automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The median Ramp customer saves 5% and grows revenue 16% in their first year.

Customer Activation Managers on the Partnerships team own the activation and early growth of Ramp’s partner-referred customers. As an early member of the team, you will help build and refine the Partner Success program and define the implementation motion to drive activation and expansion.

• Build and maintain strong, long-term relationships with key partner segments, including Accounting, Private Equity, and Venture Capital.
• Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges.
• Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products.
• Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale.

• Minimum 5 years of experience in Partner Success.
• Fluency with partner ecosystem operations.
• Exceptional project management and time management.
• Excellent verbal and written communication.
• Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed.
• Desire to learn our product inside out.
• Proven track record of exceeding quota and/or outperforming key target metrics.
• Ability to anticipate customer needs and position product solutions accordingly.
• High adaptability and ability to thrive in a fast-paced environment.

• Experience with accounting partners, Private Equity, and/or Venture Capital.
• Experience contributing to the development and growth of new teams.
• Familiarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics.
• Experience with financial services sales.
• Experience at a high-growth startup.

Compensation: OTE $138K – $210K (varies by location), offers equity and commission. OTE is on a 70/30 split.

Benefits include: Flexible PTO, centralized home-office equipment ordering, health and wellness stipend, budget for intra-office travel, weekly coffee stipend, 100% medical/dental/vision coverage for US employees (partial for dependents), One Medical annual membership, 401(k) with employer match, fertility HRA (up to $10,000/year), parental leave (up to 16 weeks birthing+bonding or 8 weeks bonding at 100% pay), pet insurance, in-office perks, relocation expense coverage to NYC or SF (if needed).

If you are being referred for the role, please contact that person to apply on your behalf. Otherwise, apply via the provided link.