Senior Customer Engineer, Digital Native Enterprise - Bay Area

Customer Engineers on the Digital Native Enterprise team work with Cloudflare's most innovative and high-growth accounts — cloud-native, technologically advanced companies building at internet scale. This role focuses on both the acquisition of new Digital Native accounts and the expansion of existing ones. The ideal candidate is a builder with a deep technical foundation and a commercial mindset, capable of engaging from the engineer in the weeds to the executive in the boardroom — across Application Development, Performance, Security, and Infrastructure. As a Customer Engineer, you are a technologist embedded within the GTM organization. You own the technical relationship from initial discovery through onboarding, adoption, renewal, and expansion. You will report to the Regional Customer Engineering Leader and partner closely with your aligned Account Executives.

• Technical Validation (Pre-Sales): Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio — Security, Networking, and Developer Platforms. Build technical champions and executive relationships within target accounts. Represent Cloudflare at industry events, developer communities, and cybersecurity conferences.
• Customer Adoption & Value Realization: Serve as the primary technical contact from contract signature through full platform adoption. Lead and oversee technical onboarding and implementation — you are the engineering relationship, not a handoff. Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value.
• Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and ongoing account growth. Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectives. Lead technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROI.
• Trusted Advisory: Maintain continuous, deep relationships with key stakeholders — from engineering leads to CISOs and CTOs — throughout the entire customer lifecycle. Advise on architecture best practices, security posture, and Cloudflare platform strategy aligned to customer business goals.

• Deep understanding of The Life of a Request on the Internet.
• Experience in a customer-facing technical role: Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
• Broad technical expertise across: web security (WAF, DDoS mitigation, TLS, Zero Trust / SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure).
• Exceptional communication and presentation skills — equally fluent in a whiteboard architecture session with engineers and a strategic business review with the C-suite.
• AI-Native Development: You have integrated AI-augmented workflows (e.g., Windsurf, OpenCode) into your daily development cycle to accelerate prototyping and delivery.

• Hands-on experience with Cloudflare's Developer and AI platform: Workers, Workers AI, AI Gateway, Vectorize.
• Applied AI knowledge: prompt engineering, LLM orchestration, Retrieval-Augmented Generation (RAG) architectures.
• Proficiency in Python, JavaScript, or Go — able to write integration scripts, API connectors, and edge computing functions.
• Familiarity with CDN, reverse proxy (WAF), forward proxy (SWG), and serverless application patterns.
• Hands-on experience building cloud-based applications.
• Experience building relationships and driving technical wins across multi-stakeholder, enterprise accounts.

• Cloudflare platform certifications or meaningful hands-on deployment experience.
• Exposure to DevOps, security operations, or emerging GenAI trends.
• Relevant industry certifications (cloud, security, networking).

Compensation may be adjusted depending on work location. For San Francisco based hires: Estimated annual salary of $231,000-$275,000 OTE, Base + Commissions. Los Angeles based hires: Estimated annual salary of $221,000 - $267,000 OTE, Base + Commissions. Equity: This role is eligible to participate in Cloudflare’s equity plan.

Cloudflare offers a complete package of benefits and programs to support you and your family. Benefits programs can help pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun. The below is a description of benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

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