Senior Customer Engineer, Enterprise AI - Bay Area

Cloudflare is seeking a Senior Customer Engineer to join the Digital Native Enterprise team, focusing on high-growth, cloud-native accounts. This role involves both acquiring new accounts and expanding existing ones, working with AI leaders like Anthropic and OpenAI on Cloudflare's AI Developer platform. You will own the technical relationship from discovery through onboarding, adoption, renewal, and expansion, delivering architectural value and measurable business outcomes.

• Lead technical discovery, design bespoke architectures, and deliver demos and Proofs of Concept (PoCs) across Cloudflare's portfolio (Security, Networking, Developer Platforms).
• Build technical champions and executive relationships within target accounts; represent Cloudflare at industry events and conferences.
• Serve as the primary technical contact from contract signature through full platform adoption, overseeing technical onboarding and implementation.
• Monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value.
• Carry a variable quota tied to new business acquisition and account growth; identify cross-sell and upsell opportunities.
• Lead technical Quarterly Business Reviews (QBRs) translating platform metrics into C-level ROI.
• Maintain continuous relationships with stakeholders from engineering leads to CISOs and CTOs, advising on architecture best practices and security posture.

• Deep understanding of 'The Life of a Request on the Internet'.
• Experience in a customer-facing technical role: Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
• Broad technical expertise across web security (WAF, DDoS mitigation, TLS, Zero Trust / SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure).
• Exceptional communication and presentation skills, fluent in both technical and executive settings.
• AI-native development: integrated AI-augmented workflows (e.g., Windsurf, OpenCode) into daily development cycle.
• Preferred: Hands-on experience with Cloudflare's Developer and AI platform (Workers, Workers AI, AI Gateway, Vectorize).
• Preferred: Applied AI knowledge: prompt engineering, LLM orchestration, RAG architectures.
• Preferred: Proficiency in Python, JavaScript, or Go.
• Preferred: Familiarity with CDN, reverse proxy (WAF), forward proxy (SWG), and serverless application patterns.
• Preferred: Experience building cloud-based applications and driving technical wins across enterprise accounts.

For San Francisco based hires: Estimated annual salary of $231,000-$275,000 OTE, Base + Commissions. Los Angeles based hires: Estimated annual salary of $221,000 - $267,000 OTE, Base + Commissions. This role is eligible to participate in Cloudflare's equity plan. Benefits include medical/Rx, dental, vision, flexible spending accounts, commuter spending accounts, fertility and family forming benefits, on-demand mental health support, employee assistance program, global travel medical insurance, short and long term disability, life and accident insurance, 401(k) retirement savings plan, employee stock participation plan, flexible paid time off, and leave programs including parental, pregnancy health, medical, and bereavement leave.

Apply through the provided Greenhouse link.