Senior IT Support Specialist

Instacart is transforming the grocery industry by providing grocery delivery and household goods, offering flexible earnings opportunities to personal shoppers. The company is a Flex First team, allowing employees to choose where they work—from home, an office, or elsewhere—while staying connected through in-person events.

The IT Operations and Services team at Instacart is seeking a Senior IT Support Specialist to join the San Francisco office in a flex capacity, with set days on-site each week. This hands-on, highly visible role serves as the primary IT point of contact for employees in the SF office, delivering exceptional IT support across hardware, software, and AV systems.

• Provide in-person and remote support to employees through the ticketing system, handling troubleshooting across macOS, Windows, and ChromeOS environments.
• Own the new hire onboarding experience from an IT perspective, including hardware deployment, equipment setup, and administering the SaaS application portfolio through SSO tooling.
• Support and maintain conference room AV equipment, partnering with the AV team to troubleshoot issues.
• Become a go-to resource for core software platforms—Gmail, Slack, Okta, and Zoom—troubleshooting issues and answering questions.
• Contribute to IT environment health by updating knowledge base documentation, improving support processes, and collaborating with AV, IT Engineering, and Workplace teams.

• 3+ years of experience in helpdesk or IT support, including hands-on customer service in a professional environment.
• Demonstrated experience supporting macOS, Windows, and ChromeOS operating systems.
• Proven ability to manage multiple support requests and priorities simultaneously, working independently with strong follow-through and attention to detail.
• Strong communication skills with the ability to work effectively across a wide range of people and technical comfort levels.
• Ability to occasionally lift up to 40 lbs (for hardware deployment and equipment setup).

• 3+ years of experience working with Google Workspace (formerly G Suite) in a support or administrative capacity.
• Familiarity with Okta, Jira, and Slack in an enterprise environment.
• Working knowledge of AV systems, including Zoom Rooms and Google Meet hardware setups.

For San Francisco, CA based candidates, the base pay range is $111,000—$117,000 USD. The role is eligible for a new hire equity grant as well as annual refresh grants. Instacart provides highly market-competitive compensation and benefits in each location where employees work.