Senior Product Manager

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. Over 13,000 organizations, including 60 of the Fortune 100, rely on PagerDuty to deliver digital experiences, with notable customers including GE, Cisco, Netflix, Shopify, and Zoom. The PagerDuty Operations Cloud is an AI-powered platform for business resilience and operational efficiency.

As Senior Product Manager for AI and Automation, you will own product strategy and execution across PagerDuty's Operations Cloud SaaS and on-premises automation products, and lead the roadmap for the agentic automation experience for autonomous SRE agents. You will report to the Senior Director of Product Management for the AI & Automation group and partner with engineering, design, GTM, and enterprise customers.

• Define and drive the multi-year roadmap for Workflows and Actions, covering cloud-delivered SaaS and on-premises deployments.
• Lead product definition for the agentic layer of PagerDuty's automation platform — the Skills, Tools, and Connectors that enable AI agents to act autonomously in production environments.
• Define the model for how autonomous SRE agents interact with automation primitives: invoking runbooks, triggering Actions, calling external APIs via Connectors, and escalating when confidence is low.
• Work with engineering to define trust, safety, and audit boundaries for agentic automation.
• Partner with AI/ML teams and external model providers to differentiate the agentic experience by domain.
• Own the customer-facing surface of agentic authorization, ensuring permissions, audit logs, and scoping controls are a natural extension of current enterprise permissioning models.
• Identify and close gaps in the platform by synthesizing customer feedback, usage data, competitive signals, and engineering constraints.

• 5+ years of product management experience shipping customer-facing software at scale; SaaS B2B strongly preferred.
• Deep fluency in the SRE and DevOps domain.
• Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling.
• Ability to reason about authorization models (principals, permissions, scopes, trust delegation).
• Strong technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineers.
• Track record of managing ambiguous, multi-stakeholder roadmaps from vision through GA.
• Excellent written and verbal communication.
• Familiarity with UI/UX best practices, usability testing, and user research.
• Track record of building positive working relationships with engineering, UX design, and other teams.
• Strong customer empathy and curiosity-driven approach.

• Experience building or shipping AI/ML-powered product features, LLM integrations, or agentic systems.
• Prior work with authorization frameworks.
• Background at an observability, incident management, or ITSM company.
• Familiarity with on-premises or hybrid deployment models (Kubernetes operators, air-gapped environments, enterprise security reviews).
• Experience with connector/integration ecosystems or low-code/no-code builder products.

Salary Range: $201,000 to $303,600. PagerDuty offers a competitive total rewards package that may include company equity, ESPP, retirement or pension plan, generous paid vacation time, paid holidays and sick leave, Dutonian Wellness Days & HibernationDuty, paid parental leave (22 weeks for pregnant parent, 12 weeks for non-pregnant parent), paid volunteer time off (20 hours/year), company-wide hack weeks, and mental wellness programs. Eligibility may vary by role, region, and tenure.

Apply via the Greenhouse job posting. PagerDuty encourages applicants even if they don't meet every requirement.