Senior Product Manager

PagerDuty is seeking a Senior Product Manager for AI and Automation to own product strategy and execution across the Operations Cloud SaaS and on-premises automation products. This role leads the roadmap for the agentic automation experience for autonomous SRE agents, sitting at the intersection of developer tooling, enterprise operations, and frontier AI product design. You will report to the Senior Director of Product Management for the AI & Automation group and partner with engineering, design, GTM, and enterprise customers.

• Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deployments.
• Lead product definition for the agentic layer of PagerDuty’s automation platform — the Skills, Tools, and Connectors that enable AI agents to act autonomously in production environments.
• Define the model for how autonomous SRE agents interact with automation primitives: invoking runbooks, triggering Actions, calling external APIs via Connectors, and escalating when confidence is low.
• Work with engineering to define trust, safety, and audit boundaries for agentic automation.
• Partner with AI/ML teams and external model providers to differentiate the agentic experience by domain, leveraging deep SRE context.
• Own the customer-facing surface of agentic authorization, ensuring permissions, audit logs, and scoping controls are a natural extension of enterprise permissioning models.
• Identify and close gaps in the current platform by synthesizing customer feedback, usage data, competitive signals, and engineering constraints into a coherent strategy.

• 5+ years of product management experience shipping customer-facing software at scale; SaaS B2B strongly preferred.
• Deep fluency in the SRE and DevOps domain — understanding on-call rotations, runbooks, and production systems.
• Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling.
• Ability to reason about authorization models: principals, permissions, scopes, and trust delegation.
• Strong technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineers.
• Track record of managing ambiguous, multi-stakeholder roadmaps from vision through GA.
• Excellent written and verbal communication; can distill complex platform trade-offs for technical and executive audiences.
• Familiarity with UI/UX best practices, usability testing, and interpreting user research.
• Track record of building positive working relationships with engineering, UX design, and teams outside product development.
• Passion for getting things done, curiosity, and strong customer empathy.

• Experience building or shipping AI/ML-powered product features, LLM integrations, or agentic systems.
• Prior work with authorization frameworks.
• Background at an observability, incident management, or ITSM company.
• Familiarity with on-premises or hybrid deployment models (Kubernetes operators, air-gapped environments, enterprise security reviews).
• Experience with connector/integration ecosystems or low-code/no-code builder products.
• MBA a plus.

Salary Range: $156,000 to $236,000 CDN. Total rewards may include competitive salary, comprehensive benefits, flexible work arrangements, company equity, ESPP, retirement or pension plan, generous paid vacation, paid holidays and sick leave, Dutonian Wellness Days & HibernationDuty, paid parental leave (22 weeks for pregnant parent, 12 weeks for non-pregnant parent), paid volunteer time off (20 hours/year), company-wide hack weeks, and mental wellness programs. Eligibility may vary by role, region, and tenure.

Submit your resume via the application link. PagerDuty encourages applicants even if they don't meet every requirement.