Senior Product Solutions Architect - Autonomous Incident Response

The Product Solutions Architecture (PSA) team at Datadog acts as a technical multiplier, partnering with Field teams on complex customer use cases across pre- and post-sales engagements. As a Senior Product Solutions Architect for Autonomous Incident Response, you will partner with customers and the Service Management product team to design architectures, implement best practices, and drive adoption of App Builder, Incident Management, Event Management, Workflow Automation, and On-Call.

• Serve as the in-house subject matter expert for Datadog's Service Management products.
• Partner with Field teams to provide hands-on technical and architectural guidance to enterprise customers, including designing on-call escalation policies, incident response workflows, event correlation pipelines, and custom internal tools with App Builder.
• Create high-impact technical collateral, including reference architectures, technical guides, cookbooks, and documentation.
• Build proofs of concept and small-scale deployments to validate solutions and reproduce real-world customer environments.
• Act as a trusted advisor to Product Management by delivering actionable feedback to shape the roadmap.

• Strong engineering foundation with hands-on experience building and operating incident response programs, on-call rotations, or internal automation/tooling in production environments at scale.
• Familiarity with distributed systems and core observability concepts (tracing, metrics, logging).
• Experience with Python and/or JavaScript/TypeScript, and familiarity with low-code/no-code application development.
• Comfortable operating in rapidly evolving, ambiguous technical domains.
• Strong listening and consultative skills, experienced supporting customers in high-pressure situations, including live incident scenarios.
• Able to travel via auto, train, or air up to 40% of the time.

The reasonably estimated yearly salary for this role is $185,000—$246,000 USD.

Datadog offers a competitive salary and equity package, including healthcare, dental, parental planning, mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

Apply via the Datadog careers page.